Lead your customers on their digital journey

Answer any question, on any screen, at any touch point

 
 
 
 
AnyQuestion
Go beyond general answers, be specific.
Automatically help customers resolve any issue including product-specific questions & personal account inquiries
AnyAction
Scale by delivering actionable answers.
Intelligently re-route inquiries based on their complexity and value to the most cost effective channel
AnyWhere
On all screens and touch points, 24/7.
Empower both customers and agents to act by streaming knowledge to each point of interaction
 
 
Due to nanoRep we were able to reduce the number of questions answered by agents by 70% and have our agents deal with 6 times less inquiries per day. So when you deal with tens of thousands of inquiries every month, it is no surprise that our reps are absolutely in love with nanoRep.
 
 
 
 

Instant P&L contribution

proven results over 500 deployments.
10%
Lower
Bounce Rate
Up to
100%
Conversion
Uplift
15%
Increase in
AOV
40%
Reduction In
Contact Center
Volume
20%
Higher Agent
Productivity
Higher Customer Satisfaction
 
67% of consumers use web self-service knowledge to find answers to their questions.
 
 
 

Web Self-Service

Win Customers Intelligent self-service helps your customers to accomplish their goals in the easiest and most efficient way.
 
  • Q&A Search - accurate, multilingual, predictive, contextual - the right answer for every user
  • 24/7 Instant Answers - on web, mobile & Facebook
  • Real-time dynamic FAQ, for support and product pages
  • Proactive detection of high-value customers, and seamless escalation to live agents
  • Easy setup with full customization options
 
 

Voice of the Customer

Decide SmarterKnow your customers intimately - real-time insights on top topics and hot trends power reports, SEO content, and drive smart marketing and campaigns decisions.
  • Conversion increase tracking, with actionable data.
  • Learn the top topics leading to conversions.
  • Reports on user behavior including trends and hot topics.
  • Detect underperforming pages, products and answers.
  • Conversion funnels with user behavior analysis.
 
 
 

Agent Escalation

Empower Agents An intelligent solution that escalates only the right inquiries and allows your agents to provide faster, more precise answers via email and chat by automatically learning and suggesting answers.
 
  • Learns to repeat agents' answers and automatically suggests replies to agents
  • Integrated Live Chat - simpler, better experience for your agents & customers.
  • Automatically push high-level inquiries to agents and control what stays in self-service.
  • Advanced SLA tracking, Rules and Queue Management.
   

 Knowledge Base Software