The technology easily pays for itself, and the improved response times and customer service make it a clear winner.
Within the few months since we launched nanoRep, the number of calls into our call center declined, with an increase in our customers' satisfaction.
nanoRep is like the ATM of support providing robust self-service and ensuring that our customers get what they need, 24/7!
Our investment in nanoRep has had positive ROI from day one and I strongly recommend it to any organization striving to deliver superior support to its customers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to your needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to enable you to easily visit other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You agree for us using your personal information for direct marketing purposes (if we think you may find it interesting), however, you may change your mind at any time by writing to or emailing us at support@nanoRep.com. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may also disclose and otherwise process your personal information in accordance with applicable law to defend nanoRep's legitimate interests, for example, in civil or criminal legal proceedings.
We may share your personal information with nanoRep affiliates, subsidiaries or authorized third parties who process personal information for nanoRep for the purposes described in this policy. If we decide to sell, buy, merge or otherwise reorganize our businesses in certain countries, we may be required to disclosing personal information to prospective or actual purchasers and their advisors. In such an event, nanoRep will provide a copy of this policy to such prospective or actual purchasers and their advisers and enter into an agreement with them, obligating them to comply with the provisions thereof, mutatis mutandis.
You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to support@nanoRep.com. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any misinformation.
nanoRep's policy is to request that minors (the legal age of majority and therefore the age of minors is determined by local law where you reside) do not make purchases or engage in other legal acts on our products and services without the consent of a parent or legal guardian, unless otherwise permitted by applicable law. We will make reasonable efforts to clear our databases of personal information relating to under-age users.