The Self-Learning Knowledge Base collects your customer service representatives' ongoing answers to customers' questions, as well as your existing FAQ. Tee rapidly growing knowledge base becomes available to your online users through the different widgets.
nanoRep can be also used as an internal knowledge base to support your agents in servicing customers or as an internal support system for other employees within your organization.
nanoRep's self-learning knowledge base uses free text to save and retrieve your content instead of requiring categorization, keyword creation or indexing, saving you time and effort.
The Publishing Center monitors the answers your team provides for support tickets. Publishing answers to the Knowledge Base makes them immediately available to all your customers in widget searches, deflect future ticket escalations. In the Knowledge Base, you can view, add or edit Q&A, import your FAQ, export your Knowledge Base, etc. The content is displayed in order of popularity and importance. nanoRep recommends to publish content automatically based on your agents' usage.

Multi-lingual interactions with your customers

Efficiently manage your support communications in over 34 languages to ensure you're communicating with your customers in their preferred language.

Create and respond to tickets in any language
Provide multi-lingual self-service

的 Chinese and Japanese

We are happy to announce that nanoRep now fully supports Chinese and Japanese knowledge bases, searches and ticketing. It is now easier than ever to engage with your Chinese/Japanese speaking customers for support and sales.

There are two recommended methods to provide multi-lingual support with nanoRep:

Knowledge base per language

A dedicated knowledge base per language is required for communicating between your customers and your international agents in different languages. We recommend beginning with your English-language Knowledge base - typically always the largest - and translating all its content into the foreign language of your choice in order make your full set of answers available to more users.

Automatic translation into 34 languages

Most support centers hire agents in foreign languages to serve their largest markets only. nanoRep offers automatic language translation using multiple language translation engines to answer your international visitors when you do not have agents speaking their language. The quality of nanoRep's automatic translation from English to 34 foreign languages is almost as high as from our dedicated knowledge base per language, and it allows you to service a broader number of visitors when agents are not available to respond to users' questions in their native language.

The silver lining is that every new answer given to a customer and added to the knowledge base has been useful answering many other customers with the same question, and ultimately saved us considerable time and effort."

Elad Eran, Head of Customer Support, Wix.com

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