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Powerful Contextual Search

Understand any question

Smart Knowledgebase

Provide the right answer

Real-time Customer Analytics

Effortlessly optimize

Open API Technology

Be anywhere

In Summary

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Powerful natural language contextual search

Allow your customer to ask any question in any language or phrasing. Includes auto correct and auto complete using contextual clues to anticipate and correct the customers' questions

Smart knowledgebase delivers a seamless service experience

Consistently provide the right, relevant answers by delivering information in context That includes variables populated in real-time. Create a seamless service experience by building personalized escalation paths to your customers that will reduce abandonment and increase satisfaction & loyalty

Personalized answers- post sale support

Offer self-service assistance including billing, order status, upgrades and any customer support issues

Personalized offers

Real-time, customized offer management that increases online conversion

Real-time actionable customer analytics

Resolution driven analytics & monitoring provide real-time feedback and signals to constantly help you optimize the self-service experience

Real-time actionable customer analytics

Resolution driven analytics & monitoring provide real-time feedback and signals to constantly help you optimize the self-service experience

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction.

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction

Open API technology

Embedded in any native environment- Be at every touch point, available on any screen 24/7. (your ticketing, agent console, InStore, social and more..)

Open API technology

Embedded in any native environment- Be at every touch point, available on any screen 24/7. (your ticketing, agent console, InStore, social and more..)

Open API technology

Embedded in any native environment- Be at every touch point, available on any screen 24/7. (your ticketing, agent console, InStore, social and more..)