Web Self-Service

Customers want to find answers themselves, so why not make it as easy as possible?

nanoRep self-service is the answer for you and your customers, with tools that are tailored for your customers’ and for your needs.

 
 
 

Floating Widget

Engage Customers on Any Page

Keep your customers engaged and focused with instant answers, relevant to the page they’re on.

 
  • Offer 24/7 service on every page while providing accurate answers even to the most generic questions.
  • Make your responses personal and actionable by using a smart contextual answers™ engine that understands variants such as the page, geo-location, user info, product interest and device.
 
  • Allow easy escalation to live agents via email or chat from the self-service itself at any point or any page.
  • Provide instant Q&As or interactive troubleshooting flows for technical issues.
  • Customize nanoRep to maximize engagement, conversion, and brand alignment.

Support Center

Auto-Built Superb SEO Enabled Support Centers
  • Provide excellent customer service and support with a dynamic easy-to-use support center that is connected in real-time to your multichannel Q&A knowledge base.
  • nanoRep automatically adds SEO optimized articles to your support center as your customers ask questions and your KB grows. To ensure optimal service and deflection levels, you have full control over the information structure (grouping by categories, topics or labels).
  • Building your Support Center according to your specific needs and giving it your own design touches is as simple as it gets.
 
 

Product FAQ

Boost Product Page Conversion Rates

Giving your customers the most accurate and relevant product information is extremely important, but being able to provide it without waiting or leaving the page is even more important to your conversion rates.

  • Understanding the intent and context allows nanoRep to automatically provide accurate product-specific answers that also include product catalog attributes.
  • By instantly answering a question and exposing relevant questions and answers on each product, shoppers don't need to leave your product pages or wait for an agent to get answers.
  • Conversion rates - instant answers build confidence, eliminate confusion, and lower abandonment.
Overview
Product Q&A
Have a question? Ask it here

Do you ship internationally?

Do you ship internationally?

Yes. We ship worldwide. click here for the complete list.

What shipping services are you using?

can choose to ship your items with FedEX, DHL or USPS.

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