Our investment in nanoRep has had positive ROI from day one. I strongly recommend it to any organization striving to deliver superior support to its customers
We were amazed how nanoRep increased our customer satisfaction by significantly shortening our response time and resolution time from 2 days to a few hours
nanoRep allows us to maintain support SLA's and customer satisfaction with accurate answers to thousands of vendors and millions of customers worldwide
* Integration with most 3rd party ticketing systems (including SalesForce) is possible.
Utilizing the unique self-learning properties of nanoRep support ticket system provides users with a wholly-intuitive experience. Built for efficiency with a clear UI, the nanoRep ticketing system will help you increase your customer support software performance, increase online engagement, and provide a better Service-Level Agreement (SLA) for your customers by automatically adapting to the web self-service support and help desk answers you provide in real time. Our Unified Inbox shows you all tickets received by email and our widgets, and displays all new, unopened tickets for you to view and manage.
nanoRep’s ticket system provides full queue-management functionality to any viewable list of tickets, including the inbox, labels, assigned tickets, and even search results. This allows for collaborations with multiple representatives working together on the same queue.
Opened tickets display which user currently has the ticket open, and updates the status in real-time.
nanoRep's support ticket system's Rule-Engine™ allows you to add your business logic into the help desk software. By providing a variety of triggers, conditions and actions, the Rule-Engine™ allows you to tailor your ticketing system to your needs, allowing you to control labels, assignment to users, sending auto-responders and alert emails, and of course to increase online sales.
For example, here are some rules that can be easily added:
Case management allows more advanced knowledge base structuring by adding links within your knowledge base Q&As, and creating advanced structures like troubleshooting scenarios very easily.
nanoRep knowledge base software provides a view of live links to and from a certain KB answer, allowing you to view and navigate between the linked answers, making changes as you go. This gives you a clear understanding of your knowledge base structure and an excellent tool for building and maintaining your linked answers.