Welcome to the Product Tour

With nanoRep, you'll have access to the same self-service support software & help desk solutions that companies including Ikea, Thomas Cook, eToro, and Wix.com use to support thousands of customers each day. Learn how our products’ powerful features can help you grow your business with scalable support and reduce support costs.

1 Self-Service Support Tools

Instant self-service and help-desk support widgets along with our FAQ & Q&A software allow your customers to ask questions, get instant answers and interact with your support center from your website, Facebook-app support page and your mobile help-desk site. The widget accesses a single knowledge base comprised of answers to customers questions asked via phone support & live chat, customer service emails, interactive forums, and your business' Facebook page.  Customers may also contact your support agents (via email, live chat or telephone, according to your specifications) directly from the widget.

Incoming support requests that reach your help desk by email and via your website’s contact form can be reduced by up to 95%, and chat inquiries are reduced by approximately 50%. Incoming support requests by phone are reduced by around 10%.

Your single knowledge base in our self-service support solution stores its answers as free text - not according to keywords or topic categories - rendering an answer to all questions asked in seconds.

Self-service support widgets to choose from include:

The technology easily pays for itself, and the improved response times and customer service make it a clear winner." Chris Smith, co-owner and founder of AquaSupercenter.com View all testimonials