Forex/Binary Options Brokers
What is nanoRep
Integration with LivePerson
* Integration with most 3rd party ticketing systems (including SalesForce) is possible.
Utilizing the unique self-learning properties of nanoRep's ticketing system software provides users with a wholly-intuitive experience. Built for efficiency with a clear UI, the nanoRep ticketing system will help you increase your support-software performance, increase online engagement, and provide a better Service-Level Agreement (SLA) for your customers by automatically adapting to the self-service support and help desk answers you provide in real time. Our Unified Inbox shows you all tickets received by email and our widgets, and displays all new, unopened tickets for you to view and manage.
nanoRep’s scalable-support ticketing system software provides full queue-management functionality to any viewable list of tickets, including the inbox, labels, assigned tickets, and even search results. This allows for collaborations with multiple representatives working together on the same queue.
Opened tickets display which user currently has the ticket open, and updates the status in real-time.
nanoRep Ticketing Rule-Engine allows you to add your business logic into the ticketing system. By providing a variety of triggers, conditions and actions, the Rule-Engine allows you to tailor the ticketing system logic to your needs, allowing you to control labels, assignment to users, sending auto-responders and alert emails, etc.
For example, here are some rules that can be easily added:
This new feature aims to help you create and manage links from one nanoRep answer to another. It allows more advanced knowledge base structuring by adding links to more information from within your knowledge base, and creating advanced structures like troubleshooting scenarios very easily.
The knowledge base answer editor now shows a view of live links to and from the current answer, allowing you to view and navigate between the linked answers, making changes as you go.
This gives you a clear understanding of your knowledge base structure and an excellent tool for building and maintaining your linked answers.
Monique Viljoen-Platts , VP of Customer Support, Yola.com
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