Consistent, Seamless Service Experiences
As part of our digital experience guidance solution, nanorep supplies an advanced support ticketing system to deliver efficiency and accountability to your customer service experience. The complementary ticketing system works in tandem with our self-service interface and analytics console to provide a complete view of the customer experience, enabling improved performance and increased customer satisfaction.
Support Ticketing System that Improves Efficiency
Throughout the resolution process, nanorep automatically tracks tickets and conversations, making sure you always have the information you need while reviewing an incoming ticket. Each ticket provides agents with the complete history of the engagement process between your company and the customer.
Agents can easily assign and label support tickets to one or more team members with a clear view of which items have been assigned to which users. Tickets can be filtered and viewed by representative or and can be configured to provide notifications on current assignments for each open ticket.
Track and monitor tickets by status and manually create tickets from the agent interface. The system’s flexibility allows for a phone conversation or any other interaction to be easily converted into a trackable ticket.