Web Self-Service

Customers want to serve themselves and find information on their own, so why not make it as easy as possible?

nanorep's digital self-service solution delivers personalized digital guidance experiences that meet customer expectations.

 
 
 

Guidance Widget

Engage Customers on Any Page

Keep customers engaged and focused with immediate responses, relevant to the page they’re on.

 
  • Offer round the clock support on every page while providing accurate responses to any type of query.
  • Personalize responses and make them actionable by using our patented Contextual-Answers™ capability which understands variants such as the current page, geo-location, product interest, device, and even user information.
 
  • Allow easy escalation to live agents via email or chat from the self-service widget at any point or any page.
  • Provide instant Q&As or interactive troubleshooting flows for technical issues.
  • Customize nanorep to maximize engagement, conversion, and brand alignment.

Product FAQ

Boost Product Page Conversion Rates

Giving your customers the most accurate and relevant product information is extremely important and being able to provide it immediately and without leaving the page can have a dramatic impact on your conversion rates.

  • nanorep's self-service solution understands context and your customers' intent, allowing you to automatically provide accurate product specific answers that can also include product catalog attributes.
  • By delivering immediate responses to customer queries and providing personalized digital guidance at their moment of need, nanorep reduces shopping cart abandonment and inbound volume for contact centers.
  • Conversion rates - immediately build confidence and eliminate confusion.
Overview
Product Q&A
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Do you ship internationally?

Do you ship internationally?

Yes. We ship worldwide. click here for the complete list.

What shipping services are you using?

You can choose to ship your items with FedEX, DHL or USPS.