Digital Experience Guidance Solution

Redefining the Self-Service Experience

In customer service, communicating with your customer means anticipating their wants, needs, and problems even before they arise. In 2016 and beyond, the battle for customers will not be won on the price page or by product features, but rather on the entirety of your customers' experiences.

With nanorep in place, you and your team can concentrate on building the most streamlined and favorable experience for your buyers.  Customers will feel understood and taken care of at each touchpoint along their journey and your team will be able to focus their efforts where they will count the most.

nanorep focuses on the right experience and guidance, which is infinitely more valuable than simply providing the right answers.

We bridge the gap between digital and humans by breaking down barriers of knowledge and communication. Understanding what customers really want, we are redefining the self-service experience, by providing personalized guidance for every customer at their moment of need.

For Consumers

In the comfort of their home, on the go using a mobile device, or with the convenience of a popular messaging app, personalized guidance is given in nanoseconds wherever your customers happen to be, making digital your customers' preferred mode of service. Customers enjoy a continuous contextual experience that takes many variables into account such as tone, channel, history, etc.

Same Question, Different Person, Different Answers.

For Brands

nanorep is a multi-dimensional solution for managing customer experiences dynamically across a brand’s entire digital landscape. Whether it is on your brand's website, mobile app, in your support agents' CRM, or even as an intelligent service bot accessed via a messaging platform, nanorep enables an advanced support presence anywhere your customers interact with you. Powerful live analytics and the ability to edit the knowledge base on the fly are an integral part of the customer process.
nanorep systematically orchestrates the entire experience from start to end.

 
 

1

Powerful Contextual Search

Understand any question

2

Smart Knowledgebase

Provide the right answer

3

Real-time Customer Analytics

Effortlessly optimize

4

Open API Technology

Be anywhere

5

In Summary

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Powerful natural language contextual search

Allow your customer to ask any question in any language or phrasing. Includes auto correct and auto complete using contextual clues to anticipate and correct the customers' questions

Smart knowledgebase delivers a seamless service experience

Consistently provide the right, relevant answers by delivering information in context That includes variables populated in real-time. Create a seamless service experience by building personalized escalation paths to your customers that will reduce abandonment and increase satisfaction & loyalty

Personalized answers- post sale support

Offer self-service assistance including billing, order status, upgrades and any customer support issues

Personalized offers

Real-time, customized offer management that increases online conversion

Real-time actionable customer analytics

Resolution driven analytics & monitoring provide real-time feedback and signals to constantly help you optimize the self-service experience

Real-time actionable customer analytics

Resolution driven analytics & monitoring provide real-time feedback and signals to constantly help you optimize the self-service experience

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction.

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction

Real-time actionable customer analytics

Empowers a Demand driven knowledgebase enabling you to structure answers that will drive your business performance, revenue growth and customer satisfaction

Open API technology

Embedded in any native environment- Be at every touch point, available on any screen 24/7. (your ticketing, agent console, InStore, social and more..)

Open API technology

Embedded in any native environment- Be at every touch point, available on any screen 24/7. (your ticketing, agent console, InStore, social and more..)

Open API technology

Embedded in any native environment- Be at every touch point, available on any screen 24/7. (your ticketing, agent console, InStore, social and more..)