G. Japhet, Founder & CEO, MyHeritage.com
nanoRep provides superb customer experience for over 30 million online users by enhancing engagement and as a result increases our customers' online conversion rates.
Our self-learning knowledge base helps customers interact with your brand via self-service customer service widgets across your website, mobile and Facebook. The self-service widgets automatically answer users' repetitive questions, so only new or high-value questions are escalated to sales and support agents. Once a new question is answered by a live agent nanoRep automatically learns to repeat the agent's answer for similar questions.
nanoRep also helps marketing, support and sales/e-commerce teams gain better customer intelligence through nanoRep's customer analytics and drive customer-centric decisions.
Take our Product Tour to learn more
With clients from a wide array of industries who trust nanoRep as their powerful support solution, nanoRep answers millions of questions instantly every day, transforming the customer experience, increasing website conversion while reducing support costs for various businesses such as Plimus, My Heritage, IKEA, Thomas Cook, WIX .
Read Success Stories