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The silver lining is that every new answer given to a customer and added to the knowledge base has been useful answering many other customers with the same question, and ultimately saved us considerable time and effort."

Elad Eran, Head of Customer Support, Wix.com

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Industry Solutions

Scalable-Support Tools Can Help Any Company

Whatever your industry, nanoRep will cut your costs and improve efficiency in support and live chat by answering repetitive and low-value support-software questions automatically, thereby saving you time and money on your support department. Whenever an agent answers a question that is not in the tool’s self-learning database, the answer will be stored for the next time it is asked.
Through our technology, nanoRep delivers innovative, scalable support solutions for today's web across a broad range of industries including:
 

e-Commerce

Fast growing e-commerce businesses benefit from using nanoRep. nanoRep uses scalable support to help grow your business without growing your customer-support team and budget. nanoRep will answer more than 90% of your customers’ questions precisely, accompanying your online visitors through all your web pages until they make a purchasing decision. nanoRep's FAQ and Q&A software will reduce your customer-support escalations, raise your conversion rate, and disclose your users' most popular questions and complaints.

Business, Financial and Insurance Services

Companies providing business, financial or insurance services over the Internet can benefit from nanoRep. nanoRep is your best customer-support solution, reducing your support escalation and increasing your online revenue while raising website conversion and your customers' satisfaction.

Internet Retail Business

nanoRep provides enormous benefits for seasonal increases to customer support departments for retail businesses.  nanoRep will save you the expense and effort of hiring temporary employees during the busy seasons. nanoRep will learn your reps' answers throughout the year and use them intelligently to answer your user inquiries during peak periods.

Software as a Service

If you are selling software on the Internet, with or without a software editor, nanoRep can help your business.  nanoRep’s system will reduce your customer-support escalation and increase your online engagement and conversion rate while improving the quality of your customer support.  SaaS companies can also integrate nanoRep into the editor customers use for building their application, providing instant, self-service support right from there.

Telecommunications

Telecommunication businesses with large customer support departments receive many benefits from nanoRep’s scalable support solution. nanoRep will learn your reps' written answers to customers and prospects and use these answers intelligently for answering similar questions by others. Consequently, nanoRep will reduce your escalation and the associated support costs while providing an excellent customer experience.

Higher Education

Universities, colleges and other e-learning customer support operations can benefit from using nanoRep.  nanoRep will improve your customer-support response quality while reducing the escalation to your support team. nanoRep will adapt its answer rate during registration periods for answering the increased volume of questions with no need to temporarily increase your customer-support team.

Tourism

nanoRep benefits tourism businesses by accurately answering customers instantly and serves as an index to sites’ destination landing pages. It will also answer any question they may have along the booking process. It is recommended to enable customers to escalate their questions either through chat or by email to increase the online sales conversion rate. When integrated with live chat, nanoRep will reduce “chat abuse” while increasing your chat efficiency.

Utilities

Utility companies such as electricity, natural gas and water benefit greatly from nanoRep.  nanoRep will use scalable support to improve the customer-support experience of your large customer base by answering your customers accurately 24/7 and adapting its answering rate automatically in any emergency situation.