50 Best Customer Service Blogs/Resources
Customer service is evolving, as customers expect personalized service and offers available on all channels, fast. If you’re looking to enhance your customer experience or transform customers into loyal brand ambassadors, you may need some advice or tips from leading marketers and customer service experts.
We’ve rounded up some of the best blogs and online resources in customer service from top executives and thought leaders, to help you reach your customer service goals in 2016. These are our top picks for customer service blog posts, eBooks, white papers, infographics, videos, and webinars where experts share experiences, proven strategies, and tips for improving your customer service and delivering exceptional customer experience. Our blogs and resources cover a range of customer service topics, from enhancing the customer experience to handling difficult customers, and they apply to businesses of nearly any size.
Please note, while we have listed our 50 best customer service blogs/resources here, in no particular order, we have included a Table of Contents so that you can jump to the content that most interests you.
Shep Hyken is a customer service and experience expert who helps companies deliver outstanding customer service experiences. Hyken also is a business speaker and New York Times bestselling author who shares articles and tips on his Customer Service Blog. Shep Hyken’s Customer Service Blog also covers all things customer service, including customer care, customer confidence, customer experience, customer loyalty, customer relationships, customer service culture, customer service strategies, and more.
Three posts we like from Shep Hyken’s Customer Service Blog:
- Five Customer Service and Experience Trends You Can’t Ignore
- Four Ways a Liberal Return Policy Creates Customer Confidence
- Guarantee Your Products and Service to Create Customer Confidence
VerticalResponse provides email marketing and more for helping companies with their direct marketing and social media needs. Their blog features a robust customer service category, with posts centering on tools and content for customer service, strategies for retaining customers, tips for adding value for customers, and much more.
Three posts we like from Vertical Response Blog Customer Service:
- 4 Twitter Tools that Help You With Customer Service
- 6 Must-Have Types of Customer Help Content
- 4 Ways to Retain Customers and Keep Them Coming Back
CRM Daily provides the latest news on customer service. If it’s happening now in customer service, CRM Daily will report it and help you understand it. CRM Daily: Customer Service features popular customer service stories, top customer service news, and more.
Three posts we like from CRM Daily Customer Service:
- How to Give Online Shoppers Great Customer Service
- Target’s Turnaround Gets Shoppers Back into Stores
- Beyond Fixing Cars, What Will Volkswagen Do for Its Customers?
Jackie Huba is author of Monster Loyalty, Creating Customer Evangelists, and Citizen Marketers. She’s also a TEDx speaker and Forbes.com contributor. Huba is one of the most influential online marketers and previously co-authored Church of the Customer, an award-winning blog. Her own blog is a customer service resource full of expert insights on customer loyalty.
Three posts we like from Jackie Huba:
- Q&A with Jeanne Bliss, author of Chief Customer Officer 2.0
- Build Fan Loyalty Like RuPaul and America’s Top Drag Queens
- Gaining Loyalty: Sometimes It’s as Simple as Responding When a Customer Reaches Out
1to1 Media is a media company dedicated to helping organizations maximize value from their customers. Their customer service blog, ThinkCustomers, features marketing research, customer strategies, CRM best practices, and emerging business tactics.
Three posts we like from ThinkCustomers: The 1to1 Media Blog:
- Delivering a Customer-Centric Mobile Experience
- The New Golden Rule of Consumer Behavior
- Bridging the B2B Customer Experience Chasm: Addressing the Talent Gap
Customer experience and service consultant, Adrian Swinscoe is a Forbes contributor who also pens a popular customer service blog. Swinscoe features interviews with fellow customer experience experts and customer service tips and strategies. A wealth of knowledge, Adrian Swinscoe shares not-to-be-missed information in his customer service blog.
Three posts we like from Adrian Swinscoe:
- Can We Stop Talking About Customer Experience and Digital Transformation?
- Customer Experience Begins with the Empowering of People to Affect Outcomes – Interview with Ian Fitzpatrick of Almighty
- What Online Marketers Can Learn from Customer Service Teams
Nanorep seeks to help organizations simplify customer experience management through smarter self-service that truly aligns with what’s important for customers. Their customer service experience blog is chockfull of tips and strategies for enhancing your customer experience, boosting customer retention, and focusing on customer loyalty.
Three posts we like from nanorep:
- 5 Ways Good Knowledge Management Can Perform Customer Experience Miracles
- 3 Secrets that Encourage Customer Retention
- Customer Loyalty – Why Must it be in Your Focus?
Wim Rampen is a thought leader on customer experience and service design, who also serves as a marketing strategist. Through his customer service blog, Rampen shares his “fresh perspectives” on customer experience strategy based on his never- ending search for new developments.
Three posts we like from Wim Rampen’s Blog: A Customer & Brand Strategy Blog:
- I Need a Problem to Solve with My Omni-Channel Customer Experience Strategy
- 5 Reasons Your Customer Experience Efforts Fail
- Understanding the Customer’s Journey in Five Steps
A global thought leader in customer-centric business management, CustomerThink offers customer service strategies and customer experience insights from leading customer service and experience management experts. A robust customer service blog, CustomerThink features some of the biggest names in customer service today.
Three posts we like from CustomerThink:
- Customer Experience Trends for 2016
- The Future of Customer Experience: 10 Predictions for 2016 and Beyond
- Customer Experience Resolutions
Co-founder of the Customer Experience Professionals Association and customer experience advisor, Bruce Temkin is managing partner of the Temkin Group, a customer experience research and consulting firm dedicated to helping organizations become more customer-centric. Customer Experience Matters, Temkin’s customer service blog, includes research from the Temkin Group and posts focusing on the customer experience and the latest trends.
Three posts we like from Customer Experience Matters:
- 11 Customer Experience Trends for 2016 (The Year of Emotion)
- Five Questions that Drive Customer Journey Thinking
- Temkin Experience Ratings Explained (video)
Author of Delight Your Customers, Steve Curtin focuses on exceptional customer service. His blog shares his enthusiasm for customer service and includes posts dating back to April 2008, making it a treasure trove of customer service insights and tips.
Three posts we like from Steve Curtin:
- How to Win Customers in 2016
- Celebrate Customers More Frequently and Less Formally
- You’re Not Entitled to a 10
Susan Abbott, president of Abbott Research + Consulting, specializes in customer insight and innovation and conducts expert qualitative research of all kinds. With an affinity for discovery-driven innovation, Abbott blogs “at the crossroads of customer experience, insight, and innovation.” In fact, Customer Crossroads is a customer service blog that features Abbott’s research and insights into customer experience and customer support.
Three posts we like from Customer Crossroads:
- Can You Lock in Your Customers? A Biter After-Taste at Keurig
- My Credit Card Just Sold My So-Called Relationship
- Mobilizing Employees As Part of the Customer Experience
Interaction Thinking is a customer service blog by Martha Brooke and the analysts at Interaction metrics. Brooke is an expert customer experience analyst and founder of Interaction Metrics. She focuses on customer satisfaction, and the blog centers on customer experience, customer service, and the issues, trends, metrics, and measurements that are involved.
Three posts we like from Interaction Thinking:
- A Cold Night, Hot Soup…and Great Customer Service!
- Beyond Surveys: Capturing the Real Customer Experience
- Stand Out! Brand Your Customer Service
Colin Taylor is a customer service and customer experience consultant who has more than 33 years of call and contact center experience. Taylor also is CEO of the Taylor Reach Group, a call and contact center consultancy. His blog, Call Center Perspectives, is a customer service blog that focuses on the call center industry.
Three posts we like from Interaction Thinking:
- Why Contact Centers Should Offer Texting to Customers
- The Customer-Service Quandary: Touchy Feely or Do It Yourself?
- Are You Limiting Your Customer Experience, While Increasing Customer Churn?
The Center for Client Retention (TCFCR) offers research, training, and consulting services for improving customer experience and increasing loyalty. TCFCR Founder and CEO Richard Shapiro, a leading authority on customer satisfaction and loyalty, writes the majority of the posts on TCFCR’s customer service blog, so it isn’t any wonder that it contains a wealth of information covering all things customer service and customer experience.
Three posts we like from The Center for Client Retention Blog:
- 3 Simple Strategies to Improve the In-Store Experience
- Surveys: The Truth of Not the Truth
- Customer Experience Trends for 2016
Groove centers on customer service with a personalized touch, and their customer service blog offers tips and strategies for customer service. Geared toward small business, the Groove customer service blog also offers examples and non-examples of customer service, to help businesses improve customer satisfaction through better service.
Three posts we like from Groove:
- The Crisis Communication Handbook for Customer Service
- 11 Tips for Crystal Clear Customer Service
- How to Save 600 Hours Every Year on Customer Service
Fonolo Customer Service Blog is for call center customer service and customer experience professionals. This customer service blog offers the latest trends and best practices for customer service, customer experience, and contact centers.
Three posts we like from Fonolo Customer Service Blog:
- 3 Pitfalls When Measuring Average Handle Time
- 4 Reasons You Gotta Stop Leaving Customers on Hold
- 10 Tips for Preventing Customer Complaints for the Coming Year
The Userlike Blog is “all about eCommerce and customer service,” and that’s no surprise since Userlike is a customer service tool that makes eCommerce more customer-centric with live chat. The Userlike Blog features infographics, stories about successful customer service, and case studies, to help readers gain a better understanding of customer service best practices.
Three posts we like from The Userlike Blog:
- In 2016, It’s All About Customer Experience [Infographic]
- 10 Questions to Ask Any Customer Service Applicant
- Why and How You Should Turn Your “Customer Service” into “Customer Success”
Customer Service Investigator is a customer service blog that is “uncovering innovative technologies and strategies for exceptional service.” Posts cover everything related to customer service, from tips for customer service professionals to strategies for organizations looking to improve their customer service practices.
Three posts we like from Customer Service Investigator:
- Survey: The Best ‘Tone’ for Email Customer Support
- 4 Steps to Creating a Support Ticket That Surfaces Critical Issues
- Is It Possible to Intercept Negative Reviews Before They Reach Yelp?
Salesforce knows customers, and their blog offers news, tips, and insights from industry experts. Marketing and sales strategies relating to customer service are featured in several of the blog posts.
Three posts we like from Salesforce Blog: Customer Service:
- The 3 Things You Need to Create an Awesome Community – Fast
- 7 Sales and Marketing Predictions for 2016
- 6 Steps to Winning and Retaining Customers for Retailers
“The Customer Service Blog,” Win the Customer! is the blog of Flavio Martins, VP of operations and customer support at DigiCert. Martins also happens to be an award- winning customer service blogger and a man who is passionate about customer service and how organizations can win customer loyalty when they use customer experience as a competitive advantage. His blog shares his insights and tips and is not to be missed.
Three posts we like from Win the Customer!:
- 7 Wonders of Effective Customer Experience Leaders
- Refreshing Thoughts on Social Customer Relationship Management
- CX Year in Review – Trends, Best Practices, and Lessons Learned
PeopleMetrics offers its Customer Experience Knowledge Blog, a blog that helps readers learn “how to improve customer experience, retain and attract customers, and develop customer-centric culture.” The blog posts are written by customer experience management experts who are dedicated to putting customers first.
Three posts we like from Customer Experience Knowledge Blog:
- Customer Experience Best Practices: How to Retrain Your Customers
- REI and Balancing Sales and Customers Experience Improvement
- What Ants Can Show You About Employee Engagement & Customer Centricity
The Beyond Philosophy Blog centers on creating outstanding customer experiences. The customer service blog of Beyond Philosophy, a recognized thought leader in the customer experience industry, the Beyond Philosophy Blog shares the insights, strategies, and best practices of the Beyond Philosophy team.
Three posts we like from Beyond Philosophy Blog:
- The Vital Disruption Technique You Can’t Forget
- Why the Customer Experience Doesn’t Create Loyalty
- This CEO Is Making a Big Mistake
Jeannie Walters, the CEO of 360Connext, has more than 15 years of experience as a customer experience management consultant and certified customer experience professional. Her 360Connext blog is rife with her customer experience knowledge and expertise, as well as that of other 360Connext experts.
Three posts we like from 360Connext:
- 3 Ways Your Org Chart Creates B2B Customer Nightmares
- Becoming Customer-Centric: 5 Ways to Walk the Talk
- Challenges of Understanding the Customer Journey End-to-End
Directed by Lynn Hunsaker, a recognized customer experience leader and Clear Action consulting firm president, ClearAction Blog aims to guide organizations in improving customer experience. The posts are insightful and share customer experience strategies and know-how.
Three posts we like from ClearAction Blog:
- Highlights of Customer Experience Strategy Advice
- Customer Experience Planning: Do This, Not That
- How to Make Customer Experience Strategy Integral to Corporate Strategy
Shaun Smith is founder of Smith+Co, a consultancy that seeks to define, design, and deliver customer experiences to differentiate brands. Smith+Co takes a practical and engaging approach to customer experience, and their blog, CX Talk, features their expertise from several authors.
Three posts we like from CX Talk:
- 7 Steps to Getting Your Customer Experience Project Signed Off
- Misery – the Key to Creating Standout Customer Experience
- Big Data Can Make a Difference, But It’s People Who Make the REAL Difference
Dennis Snow is a customer service keynote speaker and business author, who is dedicated to “creating magical customer service.” Having spent 20 years with the Walt Disney World Company, Snow gained a passion for excellent customer service and uses his expertise in speaking, consulting, and blogging today.
Three posts we like from Dennis Snow:
- Getting Customers to Love You – The Power of Presence
- The Fundamentals of Excellent Customer Service
- Making the Experience Easier for the Customer
CEO of McorpCX, Michael Hinshaw is a customer experience industry influencer and a digital innovation thought leader. McorpCX has been offering consulting and technology solutions to customer-centric organizations since 2002, and their customer service blog, Touchpoint Insights, offers articles, presentations, videos, webinars, and white papers on everything from customer centricity to customer loyalty.
Three posts we like from Touchpoint Insights:
- The Future of Customer Experience: 10 Predictions for 2016 and Beyond
- The False Tradeoff Between Customer Experience and Customer Privacy
- 9 Lessons for Customer Experience Champions
Kristina Evey is a customer experience and service expert who blogs about transforming the customer experience. An expert in all facets of customer experience, consultant, speaker, and trainer, Evey focuses on helping clients build and nurture customer relationships. Her customer service blog offers tips and insights to help readers do the same.
Three posts we like from Kristina Evey:
- How Customer Emotions Can Build or Break Your Profitability
- Tips to Improve Customer Service
- The Best Way to Prepare Your Teams to Improve the Customer Service and Experience
Mike Wittenstein is an international conference speaker and corporate consultant on customer experience, retail, and innovation. His blog showcases his team’s and his own expertise, which was gained by Mike’s digging into organizations in order to determine why customers have the experience they are having and then translating the stories into experiences that consumers desire.
Three posts we like from Mike Wittenstein and the Storyminers Team:
- Sometimes, It’s the Little Things That Make the Biggest Difference
- Interview: Why Marketing Should be the Orchestra of Customer Experience Design
- Intelligent Experiences: Where CX Meets Tech
eBooks and White Papers
A customer service eBook from Salesforce, 20 Customer Service Best Practices contains feedback from customers, product experts, and service industry thought leaders so that readers will gain a better understanding of exactly how to offer the best customer service and support. This customer service eBook takes a deep dive into its 20 best practices, and offers practical advice for organizations looking to improve their customer service.
Three ideas we like from 20 Customer Service Best Practices:
- Know customers across all channels
- Use the channels customers prefer
- Make the move toward mobile customer service
Genesys seeks to help organizations elevate their customer experience to the next level. Their customer service eBook, Best Practices for Social Customer Service, explains why taking an integrated approach to social media that clearly focuses on the customer experience is the most effective strategy.
Three topics we like from Best Practices for Social Customer Service:
- Going beyond social monitoring and understanding customer sentiment
- Using social analytics to check social customer care performance
- The business value of omnichannel customer experience
Cost: FREE with email registration
InsightSquared is a sales performance analytics company for fast-growing tech businesses. They recognize that customer service teams need to go to the next level and have enlisted the help of customer service industry expert Shep Hyken. The result is their customer service eBook, The Keys to Customer Service Excellence with Shep Hyken.
Three topics we like from The Keys to Customer Service Excellence with Shep Hyken:
- Building customer loyalty
- Continually exceeding expectation
- Measuring your effectiveness
A leading provider of cloud customer engagement solutions, eGain is trusted by leading brands for designing smart, connected customer journeys across channels. eGain offers its customer service white paper, Designing and Delivering Customer Journeys: 10 Steps to Delight, which outlines the ten steps it takes to achieve success in designing multichannel journeys.
Three ideas we like from Designing and Delivering Customer Journeys: 10 Steps to Delight:
- Use personas to represent segments
- Identify and optimize common micro-journeys
- Implement a customer engagement hub
A leading provider of enterprise applications, Infor offers Digital Marketing Redefines Sales and the Customer Experience, a customer service white paper. This white paper helps organizations understand what is required in achieving a customer-centric mentality by detailing the ways in which marketers have changed their practices and priorities.
Three tips we like from Digital Marketing Redefines Sales and the Customer Experience:
- Use data analytics, content management, and social media marketing to increase conversions
- Improve brand awareness
- Collect and use behavior-based data
Avaya’s customer service whitepaper, The Aware Customer Experience, describes how businesses that refine their customer awareness are able to reduce churn and boost customer satisfaction and ultimately improve profitability. This customer service white paper also includes key principles of the aware customer experience, outlines a framework for aware customer experience management, and describes the approach to achieve it.
Three ideas we like from The Aware Customer Experience:
- With a detailed understanding of who customers are, when and how they interact with the organization, and which products they have purchased, businesses are able to be more aware
- Organizations must raise the bar when it comes to overall customer experience, and they must do so with increased awareness
- For a truly aware customer experience, organizations need to anticipate what customers need and then direct them to the best resource or initiate a proactive action to address the customer’s need
Salesforce’s customer service infographic, 10 Best Practices to Improve Customer Support, visualizes the ways for companies to keep up with the modern customer’s demands. The infographic clearly demonstrates the need for companies to become customer centric, especially as customers flock to new channels of communication.
Three facts we like from 10 Best Practices to Improve Customer Support:
- 54% of workers would leave their job if they didn’t feel as through their manager appreciated them, so give praise and frame jobs so that employees are proud to do them
- Share useful content and helpful resources for solving customer issues
- While 60% of consumers have a customer support app for a company with which they do business, only 25% of businesses have a mobile customer service strategy
Business 2 Community is an open community of contributors and experts who share the latest news and trends in social media, digital marketing, social selling, customer service, and more. Their customer service infographic, How Your Business Can Reap the Rewards of a Loyal Customer Base, explores the value of customer loyalty and the ways in which to build it through customer service.
Three facts we like from How Your Business Can Reap the Rewards of a Loyal Customer Base:
- 39% of customers avoid vendors for 2 or more years after having bad experiences
- 79% of high-income households avoid vendors for 2 or more years after bad customer service experiences
- 87% of respondents were likely to share good experiences, while 95% of respondents were likely to share bad experiences with others
Tisski provides “growth through technology” and delivers tailored, integrated CRM solutions designed to specific business requirements. They also share the four keys to providing great customer service in their customer service infographic.
Three facts we like from The Keys to Providing Great Customer Service:
- When companies engage and respond to customer service requests on social media, those customers typically spend 20%-40% more with the company
- Being transferred between staff, no response to an email, and length of time on hold are three of the top five reasons for decreased customer loyalty
- 81% of customers are willing to pay more in order to receive superior customer service
Talkdesk helps companies connect with customers in real time to increase customer loyalty. They also highlight exactly what customers want from support contact centers in their customer service infographic, which reveals that the majority of customers are dissatisfied with the service they receive from contact centers.
Three facts we like from What Customers Want from Support Contact Centers:
- The top three things customers want when contacting support centers are problems solved quickly, personal interaction with an agent, and speaking with a skilled agent
- The phone is the most used and preferred method for interacting with customer support representatives
- If phone support is not available, 68% of customers prefer to use email for communication with customer support
Videos and Webinars
A global innovation district connecting science, technology, and social entrepreneurs with business skills, networks, and capital, MaRS presents its customer service video, Excellence in Customer Service: The Forgotten Marketing Strategy. Nearly 90 minutes in length, the video features Mike Rossi and Mohsen Hadianfard, Sweet Tooth co-founders, who emphasize the importance of customer service and explain how to excel at it.
Three ideas we like from Excellence in Customer Service: The Forgotten Marketing Strategy:
- Don’t overlook the value and benefits of an organization’s reputation
- It is essential when dealing with interaction channels to always respond quickly, have a process for every possibility, ensure consistent monitoring and responses, and ask questions
- Go above customers’ typical expectations for service
David Brownlee is CEO of David Brownlee & Associates and one of the most viewed customer service, marketing, and sales trainers on YouTube. A best-selling author who wrote Rock Star Customer Service, 6 Secrets to Rock Star Customer Service, Brownlee is a customer service expert who helps organizations reach their business and service goals. In this 12.5-minute video, Brownlee explores the seven essentials of excellent customer service.
Three ideas we like from What Is Customer Service? The 7 Essentials to Excellent Customer Service:
- It’s more important now than ever before to get customer service right because of sites like Yelp and Angie’s List
- Providing excellent customer service that exceeds expectations leads to loyal customers, repeat business, and increased revenue
- Remember that all customers want to be heard, understood, and cared for
Mark Sanborn is a leadership expert and best-selling author who has one of the most popular customer service videos on YouTube, How to Provide Extraordinary Customer Service: The Fred Factor. Sanborn is an authority on customer service, and in this video he shares the inspiring story about extraordinary customer service from a Denver postman, Fred Shea, which led him to write his international best seller, The Fred Factor.
Three topics we like from How to Provide Extraordinary Customer Service: The Fred Factor:
- Personalized service exceeds customer expectations
- Taking pride in your work leads to outstanding customer service
- Showing customers that you care makes a lasting impression and leads to loyalty
Chief Financial Officer of FruitsMax, David Bequette delivers this customer service talk at TEDx Yerevan, which is available on YouTube. The video is a little more than 12 minutes in length and addresses the reality of customer service in the developing world, as compared to customer service in the western world.
Three ideas we like from The Customer Revolution in Customer Service: David Bequette at TEDx Yerevan:
- 96% of new jobs will be in the service industry
- Customer service is about building relationships, and customers are a part of that process
- Executives need to treat employees with respect, so the employees will treat customers respectfully in turn
Don Crawley, IT customer service expert and author, shares his six steps for a successful support call in this customer service video. The video is six and a half minutes in length and includes a demonstration of a support desk staffer helping an end-user, to showcase the six steps for ensuring quality customer service.
Three ideas we like from The Six Steps in a Successful Tech Support Session: Customer Service Training 101:
- The greeting should not be curt or canned, but rather authentic, professional, and helpful
- Active listening is key and should include verbal cues so the caller knows the support desk employee is still there
- Only apologize if the problem was caused by the company, the product, or the staffer
Phone skills are one important facet of customer service, since scores of customers use the phone to interact with customer service. This customer service video highlights some of the most important skills and strategies customer service representatives should have and use when intercepting calls from customers.
Three tips we like from Phone Training. Phone Skills by Canity:
- Say, “One moment please,” instead of “Okay, hang on”
- When transferring customers from one representative to another, pass along information given by the customer so he does not have to repeat himself
- Saving customers time should be one of the goals of customer contact center representatives
PhonePRO offers communication skills training for call centers and companies of any size. Their customer service webinar, Difficult Callers Webinar, addresses two of the most challenges faced by call center professionals: the caller is difficult as soon as the call is answered, or the caller becomes difficult as the call progresses. The webinar offers tips and techniques for handling difficult callers, in either circumstance.
Three tips we like from Difficult Callers Webinar:
- Remember that the company’s reputation and success are on the line every time a difficult caller arises
- Even though it is not his intention, call center employees can make the situation worse, rather than better
- It is possible to transform difficult callers into satisfied customers
An online community featuring articles, podcasts, podcasts, and more from experts on customer service management, Call Center IQ offers Six Best Practices for Effective Chat Operations, a customer service webinar. The webinar features VP of Chat Agent Services Reagan Miller, who addresses the six keys for delivering highly effective chat agent operations.
Three topics we like from Six Best Practices for Effective Chat Operations:
- How agents can deliver a continuous, contextually consistent experience
- How to empower agents by applying prediction and intelligent design
- Case study perspectives on a leading company that increased FCR by 20% in eight weeks
Cost: FREE with email registration
Moxie provides “modern engagement for modern customers” by anticipating what customers want and connecting with them through the digital journey across devices. Their customer service webinar is available on demand and explores how to deliver in-store experiences to digital customers, based on American Eagle Outfitters and their digital engagement strategies.
Three topics we like from The American Eagle Story: Competing on Experiences and Outcomes in a Mobile World:
- Best practices for designing and delivering experiences to outperform competitors
- Mobile visitors’ expectations and how to engage with mobile traffic to drive sales
- Identifying and targeting the most profitable customers and channels
Cost: FREE with email registration
90 Day Guru offers online training programs, courses, and videos for trainers and consultants. Their customer service video, Customer Service Tips: Customer Service Best Practices, is available on YouTube. The video explores ways in which to enhance customer service using visual aids and technology.
Three tips we like from Customer Service Tips: Customer Service Best Practices:
- Customers are more satisfied when they can see what customer service reps are talking about
- By enhancing the customer service experience with visual tools, companies show customers that they care about them and want to help them learn
- Screen recording software solutions are great tools for enhancing the customer service experience