Intelligent self-service saves companies money by deflecting calls and allowing for scaling, but it provides much more. Learn about additional benefits in this blog.
Bots are the topic of today and for good reason. For some, Facebook’s announcement marked the first time bots had entered the customer service discussion. For others, bots have been a technology that always bore potential, but never the distribution to really be a mainstream channel. That is until Facebook decided to open their Messenger platform to Bot developers.
If we look around to see how the digital age is taking over, we’ll see that customers are choosing self-service over every other channel. Without the adaptable characteristics of live human interaction, how does customer service accommodate this new trend? There are hundreds if not thousands of solution options out there that address this rising trend, and over the last five years, virtual agents have been among the more popular of them. There are some advantages to this software, but there are also drawbacks. It is important to take a few factors into consideration when looking at virtual agents to meet your self-service needs.
nanorep reaches 100Million guided interactions. As we enter 2016, we would like to wish everyone a joyous and successful new year! May your digital experiences be personalized, your interactions be guided, and may all of them happen with nanorep.
With all of the advances we’ve seen over the last decade, people have grown more confident interacting with technology and that has translated into higher internet sales and new consumer behavior patterns. What was once a format primarily used for standard communication has evolved into a personal experience – from information to convenience.