Author: Eli Campo

Prior to becoming CEO of Nanorep, Eli most recently played a key role in growing two of Israel's most successful startups into $1B public companies. Career highlights include serving as EVP & GM at LivePerson for seven years (Nasdaq: LPSN), SVP &GM at for 5 years.
01 Aug 2017

A Letter to Our Customers

We’re excited to let you know that Nanorep has been acquired by LogMeIn – one of the world’s leading SaaS companies. With over 50,000 customers relying on LogMeIn’s engagement and support portfolio, they are at the forefront of this evolving market. We can’t imagine joining a team that better aligns with our core values and [...]
Read more
11 May 2017

What is Customer Experience?

According to Forrester Research, customer experience (CX) is “how customers perceive interactions with your company.” They believe that customers need to see your brand as “useful, usable and enjoyable.” If we break this down, it’s immediately apparent that this isn’t the same as customer service. While customer service might start and end with a conversation [...]
Read more
19 May 2016

Fear Not the Service Bot

Bots are the topic of today and for good reason. For some, Facebook’s announcement marked the first time bots had entered the customer service discussion. For others, bots have been a technology that always bore potential, but never the distribution to really be a mainstream channel. That is until Facebook decided to open their Messenger platform to Bot developers.

Read more
25 Feb 2016

Intelligent Digital Service: What to Consider When Exploring Virtual Agent Software

If we look around to see how the digital age is taking over, we’ll see that customers are choosing self-service over every other channel. Without the adaptable characteristics of live human interaction, how does customer service accommodate this new trend? There are hundreds if not thousands of solution options out there that address this rising trend, and over the last five years, virtual agents have been among the more popular of them. There are some advantages to this software, but there are also drawbacks. It is important to take a few factors into consideration when looking at virtual agents to meet your self-service needs.

Read more