58 Customer Service Experts and Call Center Managers Reveal their Most Important Tips for Reducing Call Center Volume
Call centers are often one of the most bustling hubs of a business, serving as the central point of contact between customers and the company. Call center agents handle myriad tasks from helping customers navigate the purchase process to technical product troubleshooting.
With the whole world going mobile, and omni channel retail solutions being all the rage, it’s important for businesses to cater to every aspect of a customer’s mobile experience. From adopting mobile marketing strategies to optimizing your website for mobile use to streamlining mobile customer service, there are a lot of ways to offer customer support and enhance customer service through mobile solutions. With that in mind, we’ve compiled a list of best-in-class tools to keep your mobile customers engaged:
On April 12th of this year, Facebook announced that they are launching their Messenger platform which allows developers to build chat bots for their Messenger application. Chatbot platforms are not necessarily a new concept, but Facebook’s announcement may be the siren call that ushers in the era of customer service chat bots.
49 Customer Experience and Marketing Pros Reveal Their Favorite Examples of Great Customer Service and Customer Experience
Every company wants to provide exceptional customer experiences and top-notch customer service. But what exactly does great customer service look like? What are the elements of a fantastic customer experience? Obviously, meeting (better yet, exceeding) customer expectations is the surest path to customer satisfaction.
Think about the last time you shopped online. Was there a certain site you chose because it made the shopping experience so seamless? Was there a site that frustrated you that you chose another site to make your purchase? Great customer experience can make or break an online shopping experience, and ecommerce sites that offer great customer experiences are leaving those that frustrate customers in the dust.
Adobe’s incredible history of innovation cannot be denied or ignored. Having started off designing fonts, the founders of Adobe quickly rose to create some of the most utilized creativity software the world has ever known. Adobe has become synonymous with design and creativity and sits atop their perch without much competition in a variety of software applications. Their support, however, leaves something to be desired and so I’ve prepared an open letter to let them know how I feel:
We’ve rounded up some of the best blogs and online resources in customer service from top executives and thought leaders, to help you reach your customer service goals in 2016. These are our top picks for customer service blog posts, eBooks, white papers, infographics, videos, and webinars where experts share experiences, proven strategies, and tips for improving your customer service and delivering exceptional customer experience.