Nanorep's Customer Service Experience Blog

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cx in digital age
What is Customer Experience?
According to Forrester Research, customer experience (CX) is “how customers perceive interactions with your company.” They believe that customers need to see your brand as “useful, usable and enjoyable.” If we break this down, it’s immediately apparent that this isn’t the same as customer service. While customer service might start and end with a conversation [...]
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May 11, 2017