Nanorep's Customer Service Experience Blog

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LogMeIn joins Nanorep
A Letter to Our Customers
We’re excited to let you know that Nanorep has been acquired by LogMeIn – one of the world’s leading SaaS companies. With over 50,000 customers relying on LogMeIn’s engagement and support portfolio, they are at the forefront of this evolving market. We can’t imagine joining a team that better aligns with our core values and [...]
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August 1, 2017
cx in digital age
What is Customer Experience?
According to Forrester Research, customer experience (CX) is “how customers perceive interactions with your company.” They believe that customers need to see your brand as “useful, usable and enjoyable.” If we break this down, it’s immediately apparent that this isn’t the same as customer service. While customer service might start and end with a conversation [...]
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May 11, 2017