Nanorep's Customer Service Experience Blog

All blog posts

best customer service tips for wow cx
6 Customer Service Tips and Best Practices for a Superior Customer Experience
62% of organizations predict that millennials will only get increasingly demanding when it comes to customer service, and 67% believe that strategic partnerships with better digital technology could help them improve their CX to get ready for this. But when it comes to an investment into the future of your business, digital marketers and business [...]
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August 9, 2017
chat bot hype - reality and expectations
Harnessing the Chatbot Hype
There has been a huge amount of excitement with the onslaught of chatbots and virtual assistants this decade. Gartner predict that by 2020, 85% of customer interactions will be with AI, rather than humans. But at the same time, companies like Facebook have scaled back on their chatbots, admitting that the majority were only able [...]
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August 7, 2017
LogMeIn joins Nanorep
A Letter to Our Customers
We’re excited to let you know that Nanorep has been acquired by LogMeIn – one of the world’s leading SaaS companies. With over 50,000 customers relying on LogMeIn’s engagement and support portfolio, they are at the forefront of this evolving market. We can’t imagine joining a team that better aligns with our core values and [...]
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August 1, 2017