cabinet parts case study

Cabinet Parts Get a Handle on Increased Conversion & Engagement

“With Nanorep, CabinetParts provides excellent service that instills trust and wins customers. Nanorep tripled conversion among users, and has freed our professional service reps from low-level redundant inquiries, letting them do what they do best – assisting customers in building their carts.” Richard Wagener, Web Services Director.

CabinetParts chose Nanorep self-service to engage and encourage online visitors to ask product questions, and provide instant answers. Learn how they implemented Nanorep in such a way to help them provide accurate answers to over 10,000 questions per month – increasing conversion rates by 300% while saving an estimated 30% of agent time.

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cabinet parts case study
Monica Givati
Monica Givati is a marketing manager with over a decade of experience and a lover of languages and the written word. Monica, Nanorep’s Content & Community Manager, is interested in the space where customer service solutions meet the digital journey, especially curious about the budding world of AI and chatbots.