Category: Customer Experience

09 Aug 2017

6 Customer Service Tips and Best Practices for a Superior Customer Experience

62% of organizations predict that millennials will only get increasingly demanding when it comes to customer service, and 67% believe that strategic partnerships with better digital technology could help them improve their CX to get ready for this. But when it comes to an investment into the future of your business, digital marketers and business [...]
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07 Aug 2017

Harnessing the Chatbot Hype

There has been a huge amount of excitement with the onslaught of chatbots and virtual assistants this decade. Gartner predict that by 2020, 85% of customer interactions will be with AI, rather than humans. But at the same time, companies like Facebook have scaled back on their chatbots, admitting that the majority were only able [...]
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01 Aug 2017

A Letter to Our Customers

We’re excited to let you know that Nanorep has been acquired by LogMeIn – one of the world’s leading SaaS companies. With over 50,000 customers relying on LogMeIn’s engagement and support portfolio, they are at the forefront of this evolving market. We can’t imagine joining a team that better aligns with our core values and [...]
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