Multichannel and omnichannel are buzzwords that often get tossed around, but what is the difference, and who does it best? Read for a closer look at what each of these terms means, and examples of companies getting it done right.
Don’t Miss Nanorep’s Webinar on How AI Transforms Customer Service, Featuring Guest Principal Analyst Ian Jacobs
Nanorep is hosting a webinar on strategies for leveraging AI to improve customer service. Attendees will come away with tangible tips to better understand and leverage intelligent technology in their business. This is one you won’t want to miss, and features a top industry analyst!
Intelligent self-service saves companies money by deflecting calls and allowing for scaling, but it provides much more. Learn about additional benefits in this blog.