Category: Customer service

24 Aug 2017

Are you Underestimating the Importance of a Customer Service Experience Improvement Plan?

If you’re looking to improve your customer experience in 2017, you’re not alone. In fact, in the 2017 Digital Trends Survey, completed by Adobe and eConsultancy, CX ranked as the highest priority for 63% of marketers. But why is CX so important? In the past, elements such as data driven marketing, mobile optimization, personalization or [...]
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09 Aug 2017

6 Customer Service Tips and Best Practices for a Superior Customer Experience

62% of organizations predict that millennials will only get increasingly demanding when it comes to customer service, and 67% believe that strategic partnerships with better digital technology could help them improve their CX to get ready for this. But when it comes to an investment into the future of your business, digital marketers and business [...]
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01 Aug 2017

A Letter to Our Customers

We’re excited to let you know that Nanorep has been acquired by LogMeIn – one of the world’s leading SaaS companies. With over 50,000 customers relying on LogMeIn’s engagement and support portfolio, they are at the forefront of this evolving market. We can’t imagine joining a team that better aligns with our core values and [...]
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