Effortless digital support
As online sales grow rapidly, good customer service experience is not enough anymore. Customers demand instant gratification to their actions, so waiting for information or service is not acceptable. But they are also looking for a personalized online shopping experience that is tailored to them yet quick and easy.
Millennials are the first group that grew up after the Internet, social media, and mobile became the norm, most have never known a world without them. They expect the best of everything, 100% availability, fast delivery and personalized experience. Delivering a great online experience is quite challenging, every single customer engagement has to be great and relevant to each individual customer or they will simply click away to your competitor.
Show your customers that you know them by providing a solution that understands their intentions and allows them to express themselves freely, in their own language.
Nanorep provides Personalized Digital Guidance that leads customers on the correct path along their journey. Our solution recognizes user context, including geo-location, product searches, knowledgebase information, and more to provide relevant, actionable information for your customers. Context also determines the type of guidance provided, where the same question can result in different answers for different people.
Engage Every Customer with a
“Due to nanorep we were able to reduce the number of questions answered by humans by 70% and have our agents deal with 6 times less inquiries per day. So when you deal with tens of thousands of inquiries every month, it is no surprise that our reps are absolutely in love with nanorep. nanorep also allowed us to manage our ever-growing product KB by automating the per product FAQ cycle and as a result the conversion rate of visitors using nanorep on our websites has tripled than those who don’t.”