Software_

Personalized guidance at every touch-point

Developing a software implementation program can be overwhelming, especially with growing customer expectations. Implementation challenges are compounded by the fact that customers want a product that is easily customizable, bug free, and, of course, supported by amazing customer service, all this in an era when the term ‘customer service’ is increasingly becoming an oxymoron.

Today’s customers are no longer willing to spend hours dealing with customer support or wait days for email responses. They want relevant, accurate answers and they want them immediately. Nanorep provides your customers with a digital experience guidance solution that has proven results and integrates with virtually any CRM or support system already in place.

When a customer perceives that response times are too slow, there is a greater chance they will find another product to serve their needs. Responsive customer support is important at any point in the customer lifecycle, but it is particularly important during the onboarding process.

With Nanorep in place, you can deliver a prompt and proactive support when responding to customer tickets to ensure brand advocates and lifelong customers. Our step-by-step guidance capabilities will ensure user recognition of how easy the software is to learn and use while onboarding or operating your software.

In the fast paced and competitive world of software and web services, reputation is everything. Having information that is easy to access and agents that are well-informed tells your clients that you know your business and that you understand their needs.

With Nanorep, agents can deliver high-quality, personalized resolution to your customers.
MORE FEATURES

Accelerate Employee Training & Onboarding

OF EMPLOYEES WHO RECEIVE POOR JOB TRAINING
LEAVE THEIR POSITIONS WITHIN THE FIRST YEAR
40%
OF ORGANIZATIONS REVAMP THEIR ONBOARDING TO IMPROVE THEIR EMPLOYEE RETENTION
73%

“We have multiple products and multiple brands and the fact that we’re able to segment that out while maintaining it within two databases as opposed to what could potentially be 10 or 15. That’s definitely something that has been a game-changer for us.”

Katerina Fuller
Senior Manager Digital Customer Service Webs.com
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