Telecoms_

Ensure customer satisfaction

Telecom operators are facing increasing challenges in the digital era. Today’s customers expect immediate service gratification whether it’s on-the-go using apps or connected at home. Providing customer service that is accurate and personal yet immediate is essential in a demanding and competitive market.

Our digital self-service solution helps telecom companies meet the increasing service demands of sophisticated, on-the-go customers, which leads to increasing customer satisfaction and raising loyalty.

The telecommunications marketplace is changing rapidly and telecom providers must remain responsive in order to keep up. A key to success in this industry is building a brand that is known for innovation and great customer service.

To remain relevant, telecoms must differentiate themselves by investing in the business intelligence necessary to understand customer wishes and using that knowledge to build applications and delivery models that customers want to purchase.

Nanorep helps telecoms to understand and prioritize content based on what their customers need in real-time, via our “Customer Experience Analytics” and actionable “Voice of Customer” platform. With Nanorep, Telecoms can identify demand trends in real-time and optimize the service experience accordingly.

Our digital customer assistant helps raise call center deflection and optimize service operation, enabling an efficient allocation of agent’s time, reduction of operational costs and improvement of customer’s satisfaction.

Gain significant reduction in escalations, empower your customers and internal teams.
MORE FEATURES

Engaging Personalized eConversations

PREFER ONLINE SUPPORT AS LONG AS IT IS EASY, ACCURATE & COMPLETE
75%
PREFER SELF - SERVICE OVER SPEAKING TO A REPRESENTATIVE
67%

Most telecoms understand the potential benefits of consumer satisfaction, enhanced revenue streams, and cost savings that can be reaped by providing compelling online digital experiences as well as service automation.

Telecom companies must completely redefine their relationship with their customers. They should prove that they can offer state-of-the-art and reliable communications services as well as, consumer-friendly websites with online troubleshooting and customer support.

Nanorep can help you redefine your digital customer service and help you meet the increasing demand for ubiquitous customer support.

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