intuit mint bills

Intuit’s ‘Mint Bills’ Implements Nanorep’s Self-Service Platform to Reduce Call Center Volume by Almost Half

Intuit creates business and financial management solutions that simplify billing processes for consumers and accounting professionals including small businesses. Mint Bills, one of Intuit’s bill paying solutions, implemented nanorep to deflect low-urgency, repetitive queries and experienced a 45% reduction in call center volume.

“nanorep diminished our call center volume almost by half, freeing up our account managers to focus on revenue generating projects as opposed to resolving repetitive issues that were easily solvable with nanorep’s self-service platform.”

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Intuit’s ‘Mint Bills’ Implements nanorep’s Self-Service Platform to Reduce Call Center Volume by Almost Half
Monica Givati
Monica Givati is a marketing professional with over a decade of experience and a lover of languages and the written word. Monica, Nanorep’s Head of Marketing, Content, & Communications, is interested in the space where customer service solutions meet the digital journey, especially curious about the budding world of AI and chatbots.