intuit mint bills

Intuit’s ‘Mint Bills’ Implements Nanorep’s Self-Service Platform to Reduce Call Center Volume by Almost Half

Intuit creates business and financial management solutions that simplify billing processes for consumers and accounting professionals including small businesses. Mint Bills, one of Intuit’s bill paying solutions, implemented nanorep to deflect low-urgency, repetitive queries and experienced a 45% reduction in call center volume.

“nanorep diminished our call center volume almost by half, freeing up our account managers to focus on revenue generating projects as opposed to resolving repetitive issues that were easily solvable with nanorep’s self-service platform.”

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Intuit’s ‘Mint Bills’ Implements nanorep’s Self-Service Platform to Reduce Call Center Volume by Almost Half