Understanding Intent with Natural Language Processing_
Contextually Relevant Information for a Successful Journey
With Big Data, Understanding Context is a Big Issue
With digital data growth expected to globally increase exponentially- more than quadrupling by 2020- and competitive pressures mounting, companies must now more than ever meet the rising demands of their customers.
The digital revolution is also providing unprecedented opportunities to improve the overall customer experience via big data analytics. Through collating and interpreting these vast quantities of data, one can extract the meaningful, insightful, and useful data points that provide value to a customer.
Premium NLP Technology
Our Natural Language Processing (NLP) technology makes it easy to understand any customer query and the intent behind it. Nanorep enables customers to express themselves and search freely, providing them the feeling that they are understood and supported across their digital journey. Enhanced with auto-complete and multi-language capabilities, the advanced NLP algorithm combines with Nanorep’s patented Contextual-Answers™ technology to deliver the most relevant and context-based information to your customers and internal user. For example, customers can ask the same exact question and get different answers based on their profile and personal account information.
We believe that only a system that can sense, think, learn, and act is going to be up to the challenge of performing natural language search processing. Our software uses Artificial Intelligence (AI) and the common sense ontology to help identify relationships and put unstructured data in the proper context.
We understand that human speech is not always precise – it is often ambiguous and the linguistic structure can depend on many complex variables, including slang, regional dialects and social context. Therefore, Nanorep’s approach to Natural Language Understanding is based on machine learning that examines and uses patterns in data to deliver the most effective results.
Our NLP technology extends to every touch-point in the digital journey including our Support Bot solution. The Support Bot integrates with popular messaging interfaces like Facebook messenger, Slack, Telegram, and more, enabling businesses to deliver a consistent high quality self-service experience.