Powerful, Actionable Customer Experience Analytics (VoC) _
Voice of the Customer (VoC) Gives Visibility of Real-time Customer Inquiries
Moving from Guessing to Understanding Customers’ Needs
Nanorep’s powerful insights and customer experience analytics solution not only enables businesses to provide the consumer with a better experience, but also enables learning and improving.
Gaining knowledge about a customer’s needs is critical to understanding and personalizing the individual journey. It’s imperative to extract customer experience analytics and insights from the various touch-points and channels that customers use when interacting with your business. Nanorep recognizes the value this information brings to businesses and provides an advanced customer intelligence solution.
Our actionable “Voice of the Customer” analytics capabilities capture the current state and trends of customers’ expectations from your business. In real-time, the solution captures the story behind customer engagements by correlating consumer engagements and feedback with the bottom line business outcomes of the guidance you provided.
What is “Voice of the Customer (VoC)” Analytics?
Nanorep’s “Voice of the Customer” (VOC) analytics is the finger on the pulse of your customer. Our intelligent customer analytics solution captures your customers’ expectations, intentions, and preferences with every interaction.
Voices captures customers’ inquiries in a visual format every time customers seek guidance, ask a question, or look up information. With our “Voices Analytics” you can slice and dice your customers’ voices according to any context, geo-location, and customer profiles. The thoroughness and visual display of this method of gathering data allows you to manage information more effectively. You can sort and filter in a variety of ways, receiving an overview of trends or dissecting down to granular topics and requests, harnessing insights to improve your content and process.
With “Voices Analytics” you can monitor customer queries for shifts in trend or sentiment. Our Natural Language Processing (NLP) automatically groups similar topics together, opening up a clearer picture of the issues concerning your user base.
Nanorep’s cutting-edge solution brings customer intelligence to the highest level, delivering you the insights that are essential to understanding both the needs of your customers and their overall experience when interacting with your organization. Track query trends, answer feedback, and resolve issues using an effortless and intuitive solution.
Turn Customer Analytics into Actionable Insights
With Nanorep, you are empowered to not only observe, but to take action to instantly optimize your customer journey and mitigate bottlenecks with real-time, actionable analytics.
Prioritize content creation based on customers’ needs and consuming preferences with a clear visual representation of your customers’ interactions at every touch-point. Queries are arranged by popularity, allowing you to quickly strategize how to supplement your knowledgebase to increase customer satisfaction.
Track feedback and resolution using customizable reports that equip your experience team with the necessary insights to provide an exceptional digital experience and increase customer satisfaction. Our customer intelligence solution is designed to provide a complete view of the customer so that companies can improve strategic decision-making to deliver an experience that inspires loyalty.