Integrate Nanorep's digital customer assistant with your
Liverperson chat to:
Dramatically Reduce Service Costs & Increase Customer Satisfaction_
HIGHER - VALUE
Transfer more complex interactions to live chat so that high-value interactions, needing a human touch, have a smooth path forged with established context.
(Average Handling Time)
Empower your agents with instant answers from Nanorep’s embedded knowledgebase in their agent console.
Instantly suggest the right answers during chat sessions.
Customers engaging with Nanorep are more likely to convert and place an order.
FOR HIGHER-VALUE CHAT INTERACTIONS
Pre-qualify your customers with personalized escalation paths to chat, at the right time, based on their value & the complexity of the interaction.
ESCALATE COST EFFECTIVELY
Your customers are different people, with different needs that require different types of engagement. Use self-service to offer immediate resolution to low complexity queries and route high complexity issues to a live agent.