liveperson logo

Integrate Nanorep's digital customer assistant with your
Liverperson chat to:

Dramatically Reduce Service Costs & Increase Customer Satisfaction_

HIGHER - VALUE
INTERACTIONS

Transfer more complex interactions to live chat so that high-value interactions, needing a human touch, have a smooth path forged with established context.

LOWER AHT

(Average Handling Time)

Empower your agents with instant answers from Nanorep’s embedded knowledgebase in their agent console.

INCREASE CHAT
AGENT FCR

Instantly suggest the right answers during chat sessions.

INCREASE
CONVERSIONS

Customers engaging with Nanorep are more likely to convert and place an order.

pre-order

PRE-QUALIFY CUSTOMERS
FOR HIGHER-VALUE CHAT INTERACTIONS

Pre-qualify your customers with personalized escalation paths to chat, at the right time, based on their value & the complexity of the interaction.

Higher-value chat
Escalate cost effectively

POST ORDER

ESCALATE COST EFFECTIVELY

Your customers are different people, with different needs that require different types of engagement. Use self-service to offer immediate resolution to low complexity queries and route high complexity issues to a live agent.