Intuitive, Simplified Knowledge Management Solution_
Consistent Self Service Across all Touchpoints
Consistent, Easy-to-Use Knowledge Management Solution
A comprehensive approach to knowledge management recognizes that an organization is a complex system made up of both the people that work for the organization and the processes, procedures, and information systems that drive actions.
Making company and product knowledge easily accessible to service agents can be a game changer for any organization. An effortless, easily-navigated system with a centralized knowledge base empowers your agents and gives the consumer that elusive seamless customer experience. In fact, according to Forrester Research, 58% of all employees use knowledge management solutions to engage either directly or indirectly with customers. Having the right approach or knowledge management solution can be the difference between an enjoyable customer journey and one that never left the runway.
Knowledge Management Solution for a First-Class Customer Journey
Inspire loyalty by showing customers that you value their time with quick resolution to their queries. In this customer-centric era consumers are no longer willing to put up with long hold times or lengthy email exchanges. A survey conducted by Deloitte found that 82% of customers consider accuracy and quality of information to be the most important attribute of the customer experience. Whether it relates to the self-service experience or one facing a support agent, making sure that the right information is reaching your customers means having the right technology in place.
Ubiquitous Knowledge Delivery
To keep up with today’s fast-moving technology, you need an agile solution that can grow with your company, one which will perform across multiple channels and devices.
With Nanorep, company knowledge is centralized and remains consistent whether it is accessed via web self-service, mobile applications, email, chat, social media, or any other customer engagement platform. Moreover, Nanorep offers a Customer Service Bot Solution that can integrate with popular messaging applications such as Facebook, Slack, Telegram, or others. This multi-pronged integration can extend the reach of your company’s support channels, enabling greater convenience for your customers and higher levels of satisfaction.