Seamless, Intelligent In-Journey Guidance_
Customer Experience Guidance for an Effortless Digital Journey
In customer service, communicating with your customer means anticipating wants, needs, and problems even before they arise. In 2017 and beyond, the battle for customers will not be won on the price page or by product features, but rather on the entirety of your customer’s experience.
Nanorep orchestrates a seamless, effortless customer experience through digital guidance. Customers expect more than the right answer; they want an intuitive customer journey with assistance at all touch-points. Nanorep simplifies the user experience by providing on-screen, step-by-step guidance at the moment of need so that your customers can complete any task successfully. This assistance is helpful not only to the customer – the positive customer experience creates a connection that boosts long-term loyalty and has the immediate effect of reducing churn and encouraging conversion. That is certainly what we would call a win-win.
Guidance and engagement tools like pop-up balloons, notifications, and call to action buttons guide your customers through processes until completion on your website or application. Guidance also eliminates customer confusion and frustration, and ensures your customers have a simple, smooth and burden-free online experience.
Creating guidance is simple and easy- our “Guidance Editor” will walk you through the steps and help you create the optimized path from start to finish.
With our guidance platform we can help you lower customer service requests, increase self-service adoption, and increase revenue by driving customers to high-value offerings.
With Nanorep in place, you and your team can concentrate on building the most streamlined and favorable experience for your customers. Customers will feel understood and taken care of at each touch-point along their journey and your team will be able to focus their efforts where they will count the most.