One of the most exciting developments that have taken place here lately is the new nanoRep self-service Support Center. This is an SEO-enabled customizable & mobile optimized Support Center that allows customers easily find and search information on their own.
Simply put, this now makes it possible for your existing knowledge base and incoming customer service queries to actually boost your search engine optimization (SEO) for your website. SEO is the sum total of activities that are geared towards improving the quality, content, visibility, profitability, ranking, searchability and credibility of your online assets. It’s an all-encompassing activity that requires constant fine-tuning, research and analytics. nanoRep makes it possible for you to capitalize on all search queries in your knowledge base courtesy of the SEO-enabled customizable & mobile optimized Support Center.
How nanoRep’s SEO Enabled Support Center Works
Remember that the nanoRep knowledge base continually updates. It is an intelligent system that learns from the questions posed by customers and the answers provided by agents and then updates the knowledge base with all relevant material. This self-aware customer support system is able to efficiently and effectively update content – in a dynamic way – and it’s 100% fully mobile optimized. Here’s where things get really interesting: the Support Center adapts itself according to the popularity of search queries that are fed into the system. In other words, it understands what is most important to customers. Once you’ve published your Support Center, the Knowledge Base is continuously populated and those articles become available for searchers on leading search engines such as Yahoo, Bing and Google.
A Support Center Developed for You
Since it’s fully customizable to meet the needs of your individual business, the Support Center template can be configured according to personal requirements.
The Support Center can be easily configured to your needs and customized to your website’s look and feel. Each of the pages is completely customizable for HTML, and you can edit the pages as you see fit. Meta title, Meta descriptions, and other behind-the-scenes SEO data is automatically generated. Further, the links that are generated are all fully optimized for SEO – so you can essentially enjoy a complete SEO-Enabled Support Center in one fell swoop.