I have seen the interest grow in adoption of AI. It is no longer a question of whether there is urgency in implementing a project to leverage intelligent technology, but instead a question of how. Beyond this, though, I have seen that many companies get thrown off once they make a decision to invest. What do I do? How do I do it? With which tool? Why is this not intuitive!??
Studies shown that the customer experience is a crucial factor in consumers’ decisions of where to bring, and keep, their business. it’s also clear that Artificial Intelligence can be harnessed to facilitate customer service, but companies struggle in the step of implementing an intelligent solution in a way that doesn’t leave them drained of energy and resources. What starts as a smart decision to use technology to take support to the next level often leaves customer service professionals frustrated and fatigued by long, complex projects.
Like many of your peers, you might be wondering what you can do with AI to help your brand improve the customer experience now – without jumping through hoops or feeling frustrated and overwhelmed. How do you get the competitive edge you need while using the solution to actually improve not just your customer service but also your product, processes, and practices themselves?
We’re excited to let you know that this Tuesday, June 20th at 9 am PST, I will be joined by Forrester Principal Analyst Ian Jacobs to talk about trends and give you tangible tips on such topics as:
- The need for a seamless customer service experience
- How chat bots and virtual agents allow you to value your customers’ time while prioritizing high-value queries
- The ways in which self-service gives the power to the consumer to help himself while giving you analytics and ammunition for optimization
AI has become a necessary component of a successful customer experience strategy, and we hope to help attendees understand the correlation between rising investments in AI and trends in the modern customer experience, empowering them to then apply this to real action in their own organizations. Register even if you think you may not be able to join on the day, register – we will send a recording!
I will be joined by Guest Speaker Ian Jacobs, Principal Analyst for application development and delivery, Forrester Research
Date and Time: Tuesday, June 20th, 9 am PST
The event is free and open to the public, and you can register HERE.
Hope to see you there!