Zaggora’s Personalized Self-Service Experience Drives Costs Down and Customer Satisfaction Up

Zaggora’s Personalized Self-Service Experience Drives Costs Down and Customer Satisfaction Up

Zaggora creates technology enhanced clothing with patent-pending ThermoFit Technology™ to maximize activity and increase calorie burn. Zaggora has sold over 700,000 items of HotWear in over 120 countries worldwide.

The company has chosen nanorep to provide a fully-personalized self-service experience. Read this case study and learn how Zaggora reduced support overhead by 80% while still providing a highly-personal, highly-relevant service to their customers and prospects.

“Within a couple of months, we lowered our support overhead by 80% while significantly improving our agents’ response time. We have also seen an uplift in almost all of our success metrics along the customer journey”

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Zaggora’s Personalized Self-Service Experience Drives Costs Down and Customer Satisfaction Up
Monica Givati
Monica Givati is a marketing professional with over a decade of experience and a lover of languages and the written word. Monica, Nanorep’s Head of Marketing, Content, & Communications, is interested in the space where customer service solutions meet the digital journey, especially curious about the budding world of AI and chatbots.