Zaggora’s Personalized Self-Service Experience Drives Costs Down and Customer Satisfaction Up
Zaggora creates technology enhanced clothing with patent-pending ThermoFit Technology™ to maximize activity and increase calorie burn. Zaggora has sold over 700,000 items of HotWear in over 120 countries worldwide.
The company has chosen nanorep to provide a fully-personalized self-service experience. Read this case study and learn how Zaggora reduced support overhead by 80% while still providing a highly-personal, highly-relevant service to their customers and prospects.
“Within a couple of months, we lowered our support overhead by 80% while significantly improving our agents’ response time. We have also seen an uplift in almost all of our success metrics along the customer journey”