Conversational support, understanding intent to deliver the best in-journey customer experience
Searchable, context-relevant knowledge at your agents’ fingertips for optimal resolution
Actionable, real-time insights and customer experience analytics
Great Experience Drives Impact
Travel and retail customers want effortless purchasing experiences. Executing on your customer service plan for 2017, have you devoted enough resources to ensuring a seamless self-service experience? When they demand self-service, will you answer the call?
It can be hard to navigate the murky waters of customer service, especially during peak seasons when it can feel like you’re swimming as hard as you can but you’re barely managing to tread water as the current pushes right back against you. The New Year presents an opportunity to tag in new partners with self-service, allowing you to reexamine your stroke and get you swimming in the right direction for an improved cx.
Each customer is unique, and marketers should know it, because consumers do. Customers expect to be treated as individuals. Creating personalized experiences can be tricky for online businesses, but is an important part of the customer experience. That’s where customer segmentation analysis comes into play.