Nanorep's Customer Service Experience Blog

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self service will buoy your customer service for improved cx
Dive in with Self-Service in 2017 for Improved CX

It can be hard to navigate the murky waters of customer service, especially during peak seasons when it can feel like you’re swimming as hard as you can but you’re barely managing to tread water as the current pushes right back against you. The New Year presents an opportunity to tag in new partners with self-service, allowing you to reexamine your stroke and get you swimming in the right direction for an improved cx.


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January 5, 2017
conversational chat bot experience
What I learned about Conversational Bots from 1 question by my 13-year-old daughter
(that I did not realize during a 3-month intensive project) Recently, I have been leading a highly sophisticated Conversational Bot project. This sophisticated bot has very robust speech analytics capabilities, yet remains very simple for the customer to maintain, enhance, and optimize, and provide full visibility for real-time insight into what people are asking. The [...]
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December 22, 2016
Best Customer Service Experience Examples
Best Customer Service Experience Examples

Get inspired by the power of strong customer service. These stories are over the top, however it’s just as important to deliver the “always there” service from any channel, any touch point and any screen that consistently supports your customers and answers their questions.


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December 15, 2016
46 Customer Experience Pros Share The Biggest Mistakes Companies Make In Evaluating And Purchasing Customer Experience Software
46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software
Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily [...]
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December 2, 2016
THE DEFINITIVE GUIDE TO CHAT BOT STRATEGY
The Definitive Guide to Chat Bot Strategy
If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. They’re the latest and greatest thing in the world of marketing and customer support automation, and they’re providing a tremendous opportunity for companies to better engage and support [...]
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November 30, 2016