Nanorep's Customer Service Experience Blog

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Holiday Travel Chaos – Are Airline Support Teams Prepared to Handle the Rush?

Last year, more than 6 million Americans took airplanes for their end-of-year holiday trips. With such high volumes of passengers and inevitable winter weather issues, it’s not a matter of if something will go wrong during the holidays, it’s a question of when. To prepare for the holiday chaos and deliver a stellar travel experience […]

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November 20, 2017
Avoiding a Customer Experience Black Mark

When it comes to customer experience, brands are most often put to the test during a crisis.  Whether it’s a tech glitch like Samsung’s recent smart TV crash or issues with seat selection at JetBlue, every company has a bad day now and again.  Whether it’s a big issue or a relatively small one, support […]

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September 7, 2017
Inside the Mind of a Modern Bot

Chatbots are becoming the cornerstone for many customer engagement strategies.  The reason being is that chatbots are efficient, becoming more effective by the day, and help take some of the strain off the customer service team.  It’s the effective part I’d like to dig into. Chatbots have been around for some time, but their ability […]

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August 31, 2017
customer service experience improvement plan importance
Are you Underestimating the Importance of a Customer Service Experience Improvement Plan?
If you’re looking to improve your customer experience in 2017, you’re not alone. In fact, in the 2017 Digital Trends Survey, completed by Adobe and eConsultancy, CX ranked as the highest priority for 63% of marketers. But why is CX so important? In the past, elements such as data driven marketing, mobile optimization, personalization or [...]
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August 24, 2017