Nanorep’s Customer Service Experience Blog

29 Sep 2016

You Need to Measure Customer Satisfaction – But How?

Why data, not intuition, is the key to measuring customer satisfaction It’s not likely to come as earth-shattering news to any marketer, but there’s a straight line between customer satisfaction and customer retention. But knowing it and acting on that knowledge to improve customer satisfaction (CSAT) can be two very different things, because measuring customer [...]
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14 Jul 2016

Why it is necessary to shift from Multi-Channel to Omni-Channel retailing Experience?

Customers reach out to organizations and businesses in a variety of ways today, including text, web, mobile, social media, email, and phone. Businesses that provide customer service on all of these channels in an integrated way, rather than in silos, deliver the consistent experience consumers crave. Multi-channel retail experiences simply imply the use of multiple channels when delivering customer experience. Omni-channel experiences, especially in retail, offer seamless consistency across channels.

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