Nanorep's Customer Service Experience Blog

All blog posts

winning CX with self-service
Isn’t it time you win with CX-boosting self-service?

Taking cx seriously isn’t enough anymore, to succeed you need a wisely-chosen self-service support solution to seamlessly address customer needs across all channels. This solution should learn from each experience to improve processes and content for superior customer service and a better understanding of your customers. It’s time you win with self-service.

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January 26, 2017
Top 20 Customer Experience Leaders to Follow in 2017
Top 20 Customer Experience Leaders to Follow in 2017
Customer service has never been more important. Businesses are beginning to understand that customer experience is the difference between social media shares and bad publicity, between creating brand ambassadors or handing over the profits to your competition. Simply put, between conversion and churn. We’ve compiled a list of the top 20 thought leaders in customer [...]
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January 19, 2017
self service will buoy your customer service for improved cx
Dive in with Self-Service in 2017 for Improved CX

It can be hard to navigate the murky waters of customer service, especially during peak seasons when it can feel like you’re swimming as hard as you can but you’re barely managing to tread water as the current pushes right back against you. The New Year presents an opportunity to tag in new partners with self-service, allowing you to reexamine your stroke and get you swimming in the right direction for an improved cx.

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January 5, 2017