Nanorep's Customer Service Experience Blog

All blog posts

Help desk tickets
Help Desk Tickets Should Be Replaced by Instant Answers

Nowdays hard to satisfy customers if you don’t understand them. However, you will win their loyalty if you let them ask their questions in free text and then accurately answer their questions in real-time. Their inquiry is your opportunity to convert them into loyal customers, and satisfied customers generally return for additional online purchases.


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June 23, 2011
how to increase customer satisfaction
How to Increase Customer Satisfaction & Value

As many of the people using social media are dissatisfied customers that express their dissatisfaction publically in a company’s Forum, companies need to get the necessary policies together for providing support over social media and also decide if that is the right place to have a customer support contact. Unfortunately, call center staffers aren’t always educated on their company’s other support options.


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April 22, 2011
The New Customer-Satisfaction Model

Customers have a new choice to cancel their SaaS subscription commitment when their support expectation fails. Consequently, sales do not own the customer relationship any longer. Professional customer support provided in real-time is the new owner of the customer relationship and that’s what nanorep is designed for.


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March 11, 2011
The New Levels of Customer Satisfaction
The New Levels of Customer Satisfaction

Customer Support finally comes of age within the company, reinventing itself as an authentic profession. nanorep exposes your product value by providing professional answers to your customers’ question. That value, that outcome, not the code, is what the customer truly wants to buy, and will pay well for.


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February 15, 2011
Comparing Customer Support Costs
Comparing Customer Support Costs

The bigger the company, the higher the support cost. For example, a support call costs $7-$33 depending on your company size. If you’re looking to decrease the heavy burden of support costs, just look for creative ways and technologies that will enable you to do it.


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December 21, 2010