Nanorep's Customer Service Experience Blog

All blog posts

The New Customer-Satisfaction Model

Customers have a new choice to cancel their SaaS subscription commitment when their support expectation fails. Consequently, sales do not own the customer relationship any longer. Professional customer support provided in real-time is the new owner of the customer relationship and that’s what nanorep is designed for.


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March 11, 2011
The New Levels of Customer Satisfaction
The New Levels of Customer Satisfaction

Customer Support finally comes of age within the company, reinventing itself as an authentic profession. nanorep exposes your product value by providing professional answers to your customers’ question. That value, that outcome, not the code, is what the customer truly wants to buy, and will pay well for.


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February 15, 2011
Comparing Customer Support Costs
Comparing Customer Support Costs

The bigger the company, the higher the support cost. For example, a support call costs $7-$33 depending on your company size. If you’re looking to decrease the heavy burden of support costs, just look for creative ways and technologies that will enable you to do it.


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December 21, 2010
Game Theory and Customer Satisfaction
Game Theory and Customer Satisfaction

One of the studies brought in the book: The Game Theory by Roger B. Myerson teaches us about human behavior when dealing with money. Read this article and learn why customer satisfaction theory shows that people are easy to fire or understand than search engines


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November 10, 2010
Customer Satisfaction Service Quality & Shopping Carts
Customer Satisfaction Service Quality & Shopping Carts

How big of a problem is cart abandonment to you? Most statistics say that average cart abandonment reaches 70% of all filled carts. This figure rises in the run up to the holiday season. Last year from Labor Day through November 15, the number of online sales fell by almost 56 percent compared with the volume for the previous months, and shopping cart abandonment rates shot up, peaking at 83 percent.


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October 15, 2010