FXCM Makes High Impact to Reduce Support Load with nanorep

FXCM Makes High Impact to Reduce Support Load with Nanorep

FXCM Inc. (NYSE: FXCM) is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services, chose nanorep’s self-service solution to service their community of traders. Being a global operation, they wanted to offer their trades 24/7 multi-lingual support while keeping support overhead in check. Within 8 months, they saw a 13% reduction in call volume and 38% reduction in chat volume.

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FXCM Makes High Impact to Reduce Support Load with nanorep
Monica Givati
Monica Givati is a marketing professional with over a decade of experience and a lover of languages and the written word. Monica, Nanorep’s Head of Marketing, Content, & Communications, is interested in the space where customer service solutions meet the digital journey, especially curious about the budding world of AI and chatbots.