JustFab Inc. Utilizes Nanorep to Drive Customer Self-Service
JustFab is the leading fashion-subscription ecommerce site and lifestyle fashion brand that offers members an engaging and personalized shopping experience. As industry leaders with a high volume of requests, JustFab experienced growth that put demand on its call centers and staff. Not wanting to compromise on customer service, JustFab saw the need for early adoption of a digital support solution. The implementation of Nanorep into their online support center with dynamic FAQs led to significantly higher self-service resolution, with an astonishing 2/3 increase in self-service for mobile.
“There are two types of value that Nanorep gives us: There’s the internal value for Headquarters – we’re saving time and money for development. Externally, customers are not just being given a list of FAQs, they’re given an entire knowledge base of information which we can update dynamically and easily.” – Jeff Laxamana, GMS Product & Technology at JustFab Inc.