Thomas Cook Streamlines Worldwide Support with Nanorep Self-Service
Thomas Cook Group is one of the world’s leading leisure travel groups with sales of over £9 billion in 2013. The company operates in 17 countries and serves over 20 million customers. The comapny has chosen Nanorep as their support solution with several self-service tools. Read this case study and learn why Thomas Cook decided to go with Nanorep, implement it on almost 20 websites and what the value that they experience with self-service.
“We’ve been using Nanorep self-service solution for the past 3 years. Nanorep automatically responds to 120,000 monthly inquiries in several languages. Shortly after launching Nanorep our support load was reduced by 20% and we were able to significantly grow while maintaining our labor costs.”