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Customer service solution

Maximize your online business potential

Instantly answer repetitive visitors' questions by automatically
learning your agents' answers, while picking out VIPs.

   

nanoRep's customer support software accelerates our growth by answering more than 264,000 monthly questions automatically

Elad Eran VP Customer Support at WIX.com

     

nanoRep improved our customer service with immediate answers to tens of thousands of monthly inquiries about 700,000 online products and tripled the conversion rate

Dave Isherwood Director of Sales at Build.com

     
What is nanoRep?
Get more out of your customer service as your monthly inquiries grow to thousands

A unique customer service & support solution that provides self-service, contextual answers to online customers questions, by learning to repeat agents’ answers for similar questions. It also provides a personal online shopping experience which results in increased online conversion and lower support costs.

Start engaging your online users today »

 
 
 
 
 
 
 
 

Customer Service Success Stories

G. Japhet Founder & CEO
We've found nanoRep to be an extremely capable system that learns and improves over time. It does an excellent job of matching customer questions to appropriate answers prepared by our staff in advance, in multiple languages

New Customer Service Webinar

How to Boost Online Revenues With Great Customer Service

Listen in to this FREE webinar on best practices around online customer service and customer experience and learn how customers’ repetitive questions can improve your product offerings and online sales.

Latest Customer Experience Blog Posts

Why Your Customers Need to Trust Your Website

While price is obviously important for making online purchase decisions, shoppers are increasingly looking for more reliable brands and websites that deliver both entertaining and secure shopping experiences. So retailers need to focus on creating a trustworthy environment via their customer service and shopping experience.

 
Align Your Customer Experience Across All Channels

Companies that engage with their customers via different channels have more loyal customers who spend 20%-40% more. Learn how to provide the same high-level customer service on all your online channels such as your website, Facebook page, and mobile website.

 
Improving SEO with Customer Engagement

The push to rank in the top ten Google search results has always been intense. But focusing only on SEO and other pre-click marketing is not good enough anymore. In order to get high rankings, the post-click performance such as customer engagement and conversion rates has to be good as well.