How to Measure Customer Service
Mar 30 2015
Although many organizations recognize the value of setting up metrics for measuring customer service, many have not done it. Learn 7 of the most important KPIs for great customer service and happy customers.
How to Retain Customers
Mar 16 2015
Learn how to retain customers to not only increase customer satisfaction, but have a major impact on your bottom line. A 5% increase in customer retention can increase a company's profitability by 75%.
Ways to Improve Customer Service
Mar 03 2015
Customer service can make or break your bottom line. Customers expect an effortless experience when engaging with your brand for support, answers and issue resolution. Here are 8 important tactics you should implement for a killer customer service strategy.
User Interface Best Practices
Feb 18 2015
There is a difference between a "good" interface and a "great" interface. By paying attention to details and your customers experience expectations, you can create a UI that will delight your customers while getting the actions you desire.
Help Desk Best Practices
Feb 11 2015
Learn some practical tips to make the most of your Help Desk. Good customer service doesn't solely rely on Help Desk, but deflects low urgency repetitive questions with a digital customer assistant.