Ways to Improve Customer Service
Mar 03 2015
Customer service can make or break your bottom line. Customers expect an effortless experience when engaging with your brand for support, answers and issue resolution. Here are 8 important tactics you should implement for a killer customer service strategy.
User Interface Best Practices
Feb 18 2015
There is a difference between a "good" interface and a "great" interface. By paying attention to details and your customers experience expectations, you can create a UI that will delight your customers while getting the actions you desire.
Help Desk Best Practices
Feb 11 2015
Learn some practical tips to make the most of your Help Desk. Good customer service doesn't solely rely on Help Desk, but deflects low urgency repetitive questions with a digital customer assistant.
How to Write an FAQ Page
Feb 08 2015
Creating a killer FAQ page is the most elementary step in giving your customers the service they deserve. Help your visitors find the answers they need by presenting you knowledge base in a way that is easy to understand
Are You Valuing Your Customers' Time?
Feb 02 2015
Today's customers are all about saving time and keeping their interactions with your company as friction-less as possible. Learn to value their time and learn to keep your customers coming back.