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Sales blog highlights

 

How to Measure Customer Service

Mar 30 2015

Although many organizations recognize the value of setting up metrics for measuring customer service, many have not done it. Learn 7 of the most important KPIs for great customer service and happy customers.

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how to retain customers nanorep

How to Retain Customers

Mar 16 2015

Learn how to retain customers to not only increase customer satisfaction, but have a major impact on your bottom line. A 5% increase in customer retention can increase a company's profitability by 75%.

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How to Measure Customer Service

Ways to Improve Customer Service

Mar 03 2015

Customer service can make or break your bottom line. Customers expect an effortless experience when engaging with your brand for support, answers and issue resolution. Here are 8 important tactics you should implement for a killer customer service strategy.

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User Interface Best Practices

Feb 18 2015

There is a difference between a "good" interface and a "great" interface. By paying attention to details and your customers experience expectations, you can create a UI that will delight your customers while getting the actions you desire.

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Help Desk Best Practices

Help Desk Best Practices

Feb 11 2015

Learn some practical tips to make the most of your Help Desk. Good customer service doesn't solely rely on Help Desk, but deflects low urgency repetitive questions with a digital customer assistant.

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