nanorep’s Customer
Service Experience Blog

The choice is up to you! The guide to exceeding customer expectations of service

Choices. In today's world one thing we have in spades are choices. We have literally hundreds of kinds of breakfast cereals, laundry detergents and even vegan burgers to choose from every time we walk into [...]

August 18th, 2016|Tags: , , |

Enhance Your In-Store Retail Experience by Bridging Off Line and On-Line

You know that iconic image, the one of the triumphant female shopper, bouncing down the city street with her hands clutching her purchases, in brightly colored, luxurious paper shopping bags? Surely, with all those packages [...]

August 4th, 2016|Tags: , , , , |

12 Things You Must Know About Marketing to Millennial Generation Consumers

The very word strikes fear in the heart of marketing managers and analysts alike. Millennials consumers, ages 21-34, one third of whom hold college degrees, making them the most educated generation in the history [...]

July 21st, 2016|Tags: , , , |

Why it is necessary to shift from Multi-Channel to Omni-Channel retailing Experience?

Customers reach out to organizations and businesses in a variety of ways today, including text, web, mobile, social media, email, and phone. Businesses that provide customer service on all of these channels in an integrated way, rather than in silos, deliver the consistent experience consumers crave. Multi-channel retail experiences simply imply the use of multiple channels when delivering customer experience. Omni-channel experiences, especially in retail, offer seamless consistency across channels.

Multi-Channel Ecommerce – How to Create Your Own Success Story

Creating that story, the one in which your customers feel important and well taken care of is going to take a lot of work. Today, it’s not enough to have great phone support but limited email resources. Likewise, having on site-support in the form of a self-service widget is great, but if your social media channels are unable to provide the correct level of support, you’ll hear about it from your customers - and it won't be pretty.

“Inside-Out” or “Outside-In”: How Centricity Differs from a Customer Focused Approach

How not to confuse Customer Centric and Customer Focused Approaches If you’re involved in customer relationship management and the culture of customer experience, then you’re probably familiar with many of the various approaches and philosophies [...]

June 30th, 2016|Tags: , , , |

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