Customer Service Experience Blog by nanorep

Recent posts

Dec.
15
2014

VIDEO - Thinking is Bad, Drive Customer Loyalty by Simplifying Your Service Experience

Jim Tincher, author of Heart of the Customer, hosted a webinar sharing how to drive customer loyalty. How hard is it to be your customer? There is a direct correlation with customer effort and a decrease in loyalty. Time to simplify.

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Nov.
18
2014

20 Top Brands Are Put to the Test on Twitter

Social media is a very important channel for customer service. Nowadays,anything less than an expedient, personal response to your customers is a loss. Read how 20 UK brands fared on the Twitter customer service test.

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Nov.
09
2014

The Risk of Wrongful Tone in Customer Service

In successful customer care it's just as important to answer with the appropriate tone as it is to answer with the correct answer. Learn how to tailor your live and automated responses to ensure that you leave your customers feeling satisfied.

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Jun.
02
2014

Travel Made Easy with nanorep Technology

The nanorep self-service tool offers many inherent benefits to the travel industry including greater customer satisfaction due to improved experience and deflection.

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Apr.
23
2014

The Business Value of Self Service

To the unsuspecting observer, self-service may mistakenly be perceived as a hands-off approach to customer service. Fortunately, self-service is anything but as it provides customers with maximum efficiency and personalization. nanorep explores the business value of self-service.

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About This Blog

In this blog, we discuss trends, strategies and technologies to help online retailers, financial services, software providers and more elevate customer experience on their websites. We touch issues such as customer service and customer support and how to use those channels in order to drive more sales.


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