Customer Service Experience Blog by nanoRep

Recent posts

Apr.
02
2014

The Role of Effective Customer Service in Sales

A recently released study by Duke University’s Fuqua School of Business confirms what many in the customer service industry have been saying for a long time: good service sells. The survey determines that good customer service and not price or quality alone affects purchasing decision.

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Mar.
25
2014

Why Customers Love Self-Service

Customer self-service functionality is great for eCommerce sites, but customers are the ones who really benefit from nanoRep’s innovative technology. Learn about the latest and greatest in self-service solutions.

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Mar.
12
2014

The SEO-Enabled Support Center

naonRep introduces the SEO-enabled support center for great self-service customer support while maximizing search engine visibility and incoming traffic.

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Feb.
17
2014

The nanoRep Ticketing System

Bolster your efficiency and work performance with the nanoRep ticketing system. This intuitive agent tool boosts your customer support software performance.

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Feb.
06
2014

Customer Service for the Internet of Things

The Internet of Things brings new ways of communication channels to the growing demand for instant customer service. How could brands deal with those changes and what does it mean in terms of the technology.

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What is nanoRep?

nanoRep helps delivering excellent customer service and higher conversions by automatically engaging with customers across multiple channels, 24-7.

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About This Blog

In this blog, we discuss trends, strategies and technologies to help online retailers, financial services, software providers and more elevate customer experience on their websites. We touch issues such as customer service and customer support and how to use those channels in order to drive more sales.

About Author

Roy Goffer is nanoRep’s Director of Marketing. He has 10 years of experience in marketing technological solutions and writes about online customer experience. Twitter: @roygoffer


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