Customer Service Experience Blog by nanoRep

Recent posts

Jun.
02
2014

Travel Made Easy with nanoRep Technology

The nanoRep self-service tool offers many inherent benefits to the travel industry including greater customer satisfaction due to improved experience and deflection.

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Apr.
23
2014

The Business Value of Self Service

To the unsuspecting observer, self-service may mistakenly be perceived as a hands-off approach to customer service. Fortunately, self-service is anything but as it provides customers with maximum efficiency and personalization. nanoRep explores the business value of self-service.

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Apr.
02
2014

The Role of Effective Customer Service in Sales

A recently released study by Duke University’s Fuqua School of Business confirms what many in the customer service industry have been saying for a long time: good service sells. The survey determines that good customer service and not price or quality alone affects purchasing decision.

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Mar.
25
2014

Why Customers Love Self-Service

Customer self-service functionality is great for eCommerce sites, but customers are the ones who really benefit from nanoRep’s innovative technology. Learn about the latest and greatest in self-service solutions.

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Mar.
12
2014

The SEO-Enabled Support Center

naonRep introduces the SEO-enabled support center for great self-service customer support while maximizing search engine visibility and incoming traffic.

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About This Blog

In this blog, we discuss trends, strategies and technologies to help online retailers, financial services, software providers and more elevate customer experience on their websites. We touch issues such as customer service and customer support and how to use those channels in order to drive more sales.


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