Customer Service Experience Blog by nanorep

Recent posts

Jan.
29
2015

How to Increase Website Conversion

Learn how to increase website conversion with testing and content optimization. Self-service engagement platforms present relevant offers to questions.

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Jan.
22
2015

How to Win Travelers’ Next Mobile Moment

Self-service can seriously impact the travel industry by allowing customers to resolve most issues via mobile. With the many checklists travelers must consider when traveling, having instant resolutions from any touch point adds a lot of ease to the experience.

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Jan.
12
2015

5 Customer Care Cautionary Tales

Everyone has a few whoppers to share when it comes to terrible customer service stories. Check out these five customer care cautionary tales and don't let your brand become a statistic.

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Jan.
01
2015

The 10 Customer Service Changes to Make in 2015 [INFOGRAPHIC]

2015 is upon us and now is the perfect time to take proper stock of your customer care plan and make the necessary changes for great success this year.

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Dec.
23
2014

Generation Y, The Convenience Customers [INFOGRAPHIC]

To effectively engage with Millenials, you need a customer service plan that is personalized, direct and including many touchpoints. Learn the right engagement strategy for this emerging customer base with this infographic.

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About This Blog

In this blog, we discuss trends, strategies and technologies to help online retailers, financial services, software providers and more elevate customer experience on their websites. We touch issues such as customer service and customer support and how to use those channels in order to drive more sales.


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