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» Why nanoRep
» Reduce Your Support Costs
Drive New Sales Automatically
Reduce Your Support Costs
Increase Agent Productivity
The technology easily pays for itself, and the improved response times and customer service make it a clear winner."
co-owner and founder of AquaSupercenter.com
Reduce your support costs
nanoRep’s Q&A software is the best solution to the problem of the expensive costs running a large customer-service department comprised of employees who must answer every single inquiry by themselves. Our unique
tools reduce customer email and website contact form questions by 83-92%, chat inquiries by 40-60% and phone calls by 5-15%. And as your business grows, you will be able to invest your funds elsewhere rather allocate everything to expand the support department.
Q&A Software for Customer Support
A true self-learning Q&A software knowledge base that provides up-to-date, quality responses, nanoRep reduces escalations to your support reps by learning to repeat their answers. Each answer provided by your reps is learned and later repeated when appropriate.
FAQ Software for Your Company's Website
nanoRep’s FAQ software draws knowledge from a number of other resources including your website FAQ,
pages and agents’
support & live chat
. Within three months, nanoRep reduces up to 92% of your support escalation while creating an
excellent customer experience
Save Money as Your Company Grows
When small businesses experience rapid growth, there is a drain on limited resources, since support has to be expanded to match increasing customer demand. nanoRep keeps your support reps in control of incoming question volume without having to hire additional reps. nanoRep channels reps' expertise into a single, automated knowledge base that is able to learn from what customers ask our Q&A and FAQ software. Instead of being overwhelmed by rising support costs, growing companies are able to invest in other areas including R&D, marketing, and PR.
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Instant Self-Service Widgets
Self-Learning Knowledge Base
Auto-Suggest Ticketing System
Escalation to live agent